Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,988 Reviews)
Rating breakdown 5,988 reviews
5 Stars
4,317
4 Stars
704
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,615 out of
3,377)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
3
Wouldn’t buy another one
on November 30, 2022
Posted by: Disappointed Customer
from Texas
It was good for the first two years. Now I can’t get it from overflowing. I’ve tried resetting multiple times and continue to have issues. In addition, when it does finally work, it goes into cleaning mode after just a few uses. Love the Nespresso coffee, but definitely disappointed with the lifetime of this product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, December 1, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, but Vertuo Next not reliable!
on December 8, 2022
Posted by: Carol13
from Providence, RI
I bought this machine 12/2020...My review is about the machine itself which only lasted me exactly two years. I kept with cleaning cycle 1x a week and descaling every 3 months. Despite my efforts to keep up with maintenance the machine died on my yesterday. It makes sound like if it is brewing but then a red light comes up and notification on my cell indicating the machine is not recognizing the capsule. I called Nespresso, and they will be sending me a replacement. However, I think it is time for Nespresso to research what's going on with Vertuo Next machines. It seems everyone that experiences an issue with this machine, has the same. Again my review is about the machine itself as I love my nespresso coffee :-)
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, December 9, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We are glad to hear that you were able to request a replacement for your malfunctioning machine, and your feedback will be forwarded on to the appropriate department for further review. If you require further assistance, we invite you to call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not hot enough and loud
on January 5, 2023
Posted by: Donna S
from Illinois
Received for ChristmAs was so excited for smooth rich taste to wake me up in am. Disappointed, very loud and barely hot. May return. Love the smoothness and I use less creamer with it, but might be back to old Mr Coffee😞
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, Donna. We are dismayed to learn the Vertuo Next Deluxe has not met your expectations. We recommend pre-heating your mug or cup before use and running the cleaning cycle before each use. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Gift!
on January 30, 2023
Posted by: Jtschida
from Minneapolis, MN
[This review was collected as part of a promotion.] I bought this for my husband who is newer to the coffee scene and he has loved playing around with it! There are so many options of coffee and it is the perfect size. Doesn’t take up too much space and keeps it looking clean.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Hooked on My Nespresso
on February 2, 2023
Posted by: Mercy
from Virginia
[This review was collected as part of a promotion.] Received my Nespresso as a Christmas present and I am hooked. I use it everyday and can never go back to drinking coffee any other way. I am actually saving money now because I am not spending it at the coffee house.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
We didn't think we would love it this much!
on February 8, 2023
Posted by: Flean
from Arlington, VA
[This review was collected as part of a promotion.] We had a Keurig and my mom kept encouraging us to replace it. We finally have and are we never ever looking back! So much fun--we are drinking more coffee because we are enjoying it so much. My tip is to be sure you can leave the foamer out--you will use it more. I also got a sliding tray that I'm storing the pods in and the machine sits right on top. This is beautiful AND it makes awesome coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome machine
on May 11, 2023
Posted by: Sbrizzie
from Colorado
[This review was collected as part of a promotion.] Way better than keurig. Better taste, easy to set up!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
It’s fine when it works
on May 22, 2023
Posted by: Holly
from San Diego
I bought this as a secondary machine for our RV. When I discovered my regular machine doesn’t work with the large pods, I brought it into the house for more regular use. Despite regular rinsing, it likes to send half the coffee down the “dribble hole” into the used pod receptical. It regularly refuses to brew, making whirring noises only to stop and flash orange. It might make one cup and then “laugh” at the next. I’m not even sure I trust putting it back in the RV anymore. I’ll probably just open the rest of the large pods and put them in my pour over. Sadly it’s easier to do that rather than cussing and swearing first thing in the morning. It also seems to dribble dark sludge from underneath, although I have yet to be able to pinpoint where. At the end of the day, as long rambling review is under caffeinated. I am so tired of playing with this coffee pot that I think it’s going into the garbage. My next one will definitely not be this style.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, May 23, 2023
Thank you for your review, Holly. We’re dismayed to learn that your Vertuo Next machine stopped brewing capsules. We recommend the first-time use steps as part of your machine maintenance at least once a week, to flush water through your machine. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should troubleshooting be unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number to speak with a machine expert. We’re confident we’ll come to a satisfactory resolution, and you’ll be enjoying your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA