Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,988 Reviews)
Rating breakdown 5,988 reviews
5 Stars
4,317
4 Stars
704
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,615 out of
3,377)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Can't believe theres so many bad reviews
on February 8, 2025
Posted by: rosek437
I can't believe theres so many bad reviews tbh. I love this machine. It works well and I have never had an issue!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not durable
on February 24, 2025
Posted by: Disappointed customer
Great for the 1.5 years it worked. The pods were overpriced but worth it. The machine is not worth it when you have to buy a new one every 1.5 years because Nespresso can't make a machine that is durable enough. I started looking at reviews to buy a new/different Nespresso machine, looks like they have this problem across the board.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 25, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. Even when your machine is out of warranty, we offer replacement and repair assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We’re confident that we’ll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
I am disappointed with this machine.
on January 11, 2026
Posted by: Estela
from Englewood, New Jersey
I bought it over ten days ago and the crop is getting lift or elevated leaving a gap. Smells like the plastic cap burnt. I noticed that this machine doesn’t heat the coffee enough.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, January 12, 2026
Thank you for your review, Estela. We are sorry to learn our Vertuo Next machine didn’t meet your expectations. Most of our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling in to speak with a Machine Expert at a time that is convenient for you. They may be able to offer some other options that work for you. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Just ok
on May 23, 2026
Posted by: LH_CT
The style is great and it's easy to use, but I'm still returning it to the retailer. The coffee it dispenses is just not hot. It's lukewarm at best. Even with espresso, I am having to microwave it right after brewing to get it up to temperature. It's upsetting because my mom and sister have Nespresso machines (different models) and don't seemingly have this issue. I will be investigating other options.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, May 23, 2026
Thank you for your review. Please call us via our toll-free number at 800-562-1465, and we'll be happy to collect any further feedback you have, and see what can be done to make your Nespresso experience better.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keurig has better quality machines
on January 4, 2023
Posted by: Mimi23
My first nespresso died within 6 months of use, and the replacement they sent me is completely defective. Plus they had me on the phone for 30 minutes opening and closing a brand new machine that has never even brewed - I could have told you it was broken. Ended up wasting all those aluminum pods I bought and I've switched back to my Keurig (which I've had for years, and never had issues with).
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 7, 2023
We certainly share in your disappointment, Mariah, and we're glad to see that another machine replacement is on the way. We stand behind our machines, and machine experts are available 24 hours a day, 7 days a week to escalate any appropriate cases. Please call us directly at 800-562-1465 should you run into any additional issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a fan of the Vertuo Next:
on May 13, 2022
Posted by: Heisenberg
from Las Vegas, NV
Wish I would have gotten the original machine again because that was great. This Vertuo Next is not:
1) the lock part is hard to maneuver. It actually hurts my hand to push down & turn the lever so I need two hands to twist it.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
Would not buy this; nor recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello. We appreciate your honest review and will be sure to note this to our product development team. Should you need any assistance with your VertuoNext, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good but don't last long
on December 7, 2022
Posted by: Liz
Worked fine for a year then started to get some issues. Les than 2 years and it is out of order. The same issues as other are describing . I was hoping for a longer use as we are only 2 of us and drink coffee only few times a week. Will try another model. Hopefully it will last longer.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on February 22, 2025
Posted by: julie
from CA
Bought in 2021…had so many problems with the machine since then. Like girl, I’m just trying to make my morning coffee!!! Super unreliable and not worth the hassle of purchase
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 24, 2025
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve this matter to your satisfaction. Please call 1-800-562-1465 at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA