Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,988 Reviews)
Rating breakdown 5,988 reviews
5 Stars
4,317
4 Stars
704
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,615 out of
3,377)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Not working in a very first day. Garbage.
on February 13, 2023
Posted by: Natallia H
from New York, NY
I received my new machine YESTERDAY . Followed all instructions. Prime machine with water about 5 min before use . I was able to make 3 cups of coffee. I was happy with my new machine. NOW TODAY Morning I was so exited about my new morning routine. Guess WHAT ? Machine start making noise and bottom became red and my brand new machine is dead. Unplug and plug it back. New start. Red bottom and machine dead. THIRD time is THE same. I called customer service Lady was polite and patient. My machine is not working. Period. My family is laughing on me.They saw How entusiastic I was about fancy coffee machine. I think I should return this garbage and continue using my old school Arabic coffee pot and finish this story. I would not recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , February 14, 2023
Hello. We're disappointed there are issues with your machine and we would be happy to assist you. All machines come with a one year warranty and a lifetime of troubleshooting assistance. Please contact us through our toll-free number, 800-562-1465 and we'll be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Just Wonderful!
on May 11, 2023
Posted by: Chris
from Oklahoma City, OK
[This review was collected as part of a promotion.] Was given as a birthday gift and in my daughter's words "it's life changing".
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
We make more coffee!
on May 13, 2023
Posted by: Dan
from Worcester, MA
[This review was collected as part of a promotion.] We've had ours for a few weeks now and we love it. We're enjoying trying out new coffees and with the frother you really can do a lot.
It's a pain to set up because the instructions are not complete but once through that it's been great.
I'd love to see some more 3rd party coffee options beyond Starbucks.
It's a pain to set up because the instructions are not complete but once through that it's been great.
I'd love to see some more 3rd party coffee options beyond Starbucks.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after a month
on July 30, 2023
Posted by: Mk
from FL
After having the machine for a month, it would not brew because it would “overheat”. I only brew one cup a day so it’s not like I’m overusing the machine. I did Troubleshooting through the live chat and it fixed it for now, but we will see if it lasts. I’ve seen other people have this problem as well. If nespresso is going to charge this much for a machine, they should at least make sure it’s going to last longer than a month!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 31, 2023
Thanks for your review. We’re dismayed to learn that your Vertuo Next machine is not working to your satisfaction after a month of owning it. As part of your machine maintenance, we recommend the first-time use steps to flush water only through your machine once a week. We’re pleased to see you have spoken with one of our machine experts to resolve the issue. Your Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options available, even when your machine is out of warranty. Please reach out to us if your machine issues persist. We’re confident we’ll come to a satisfactory resolution so you may continue your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Meah
on August 13, 2023
Posted by: 3cupsaday
from Denver
Lasted just under 2 yrs. Then stopped dispensing hot water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, August 14, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We are confident that we can help find a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A disappointment
on April 21, 2024
Posted by: PPM
from Philadelphia
Just received the machine and was sadly very disappointed with the results. Coffe not as good as with my other machine (VertuoPlus). Purchased this a machine so I could use the larger cup sizes but no t worth it. In addition to the taste being off, there is virtually no I Crema.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, April 22, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectation. As part of your machine’s maintenance, we recommend you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Descale your machine every 3 months or 300 capsules brewed using our descaling solution to ensure that your tasting experience is as perfect as the first day. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our toll-free number 800-562-1465. Our Machine Experts would be delighted to troubleshoot your machine and provide you with the best resolution. We’re available 24 hours a day and 7days a week for your convenience. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks
on April 25, 2024
Posted by: Oasis20
from Portland, OR
It leaks from the top sides when brewing the xl pods.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
Never even used it much, as this is our second machine for bedroom. Brewing on lazy weekends.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason, Customer Service, April 26, 2024
We appreciate your honest review, and we are disappointed to hear that your Vertuo Next is leaking. All of our machines come with at least a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Plagued with Issues
on May 3, 2024
Posted by: Justin
from Orlando, FL
These machines will give you nothing but problems. Look anywhere online. Leaks, errors, etc. I bought two and have had them replaced twice and finally went with an Evoluo instead. It's borderline criminal they're still selling this model. The good news is when they break Nespresso is pretty good about replacing them.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, May 4, 2024
Hi Justin. Thank you for your review. We are disappointed to learn the Vertuo Next does not meet your expectations. We are, however, thrilled to hear that your machine was replaced with an Evoluo. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your replacement Evoluo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA