Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,985 Reviews)
Rating breakdown 5,985 reviews
5 Stars
4,316
4 Stars
702
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,613 out of
3,375)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Pick a different machine
on January 20, 2022
Posted by: kac27
from New York, NY
We never had an issue with our previous two versions of Nespresso machines. Something is definitely wrong with the Vertuo Next. We've had it replaced twice, and they all don't work. They all leak all the time. Sometimes you press the button and it works, and sometimes it doesn't. Sometimes you get a small cup, and sometimes it overflows (same pods). We reset it A LOT and spend a lot of time on the phone with customer service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died in less than one year
on May 25, 2022
Posted by: dldgrandchamp
from Rockville, MD
I bought this less than one year ago. I use it daily, follow recommended care instructions. Within the last month, the machine had started giving the error that the head of the machine needed to be cleaned every single time I used it. I cleaned, rinsed, descaled, factory reset-- nothing worked. Sometimes I'm able to get it to make a cup of coffee, but 99% of the time it throws the flashing orange error and won't do anything.
I see a lot of other reviews expressing similar challenges. I would not recommend this machine for future buyers. The longevity of the product is not there, and this model just does not have the quality that Nespresso claims for its products.
I see a lot of other reviews expressing similar challenges. I would not recommend this machine for future buyers. The longevity of the product is not there, and this model just does not have the quality that Nespresso claims for its products.
Response from Nespresso USABy Savoeurn D., Customer Service, May 27, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
For the Vertuo Next, we recommend allowing the machine to fully warm up before pressing the button to start the brew. The Vertuo Next machine powers off automatically after two minutes of non-use. To turn your machine on, press the button once and the cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
For the Vertuo Next, we recommend allowing the machine to fully warm up before pressing the button to start the brew. The Vertuo Next machine powers off automatically after two minutes of non-use. To turn your machine on, press the button once and the cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Replace Often, rinse and repeat!
on November 18, 2022
Posted by: JustWantACupOfCoffee
from Pleasanton, CA
My first lasted 7mo and leaked water everywhere. The second works sporadically and need to unplug / replug in to brew a cup. It will brew and only a portion of coffee comes out.
The coffee is great, but the machine is junk. Amazed they cannot build a machine that works.
From other reviews this seems like a known problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, November 19, 2022
Thank you for your review, Greg. We'd like to ensure your satisfaction with your Nespresso experience, so please contact Nespresso directly, 800.562.1465, so a machine expert can assist you best. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT!!! LITERALLY PICK ANY OTHER MACHINE!!!
on April 30, 2023
Posted by: Rurfug
from Westchester, NY
I bought this product three months ago and was so excited. After a month of semi-regular use, we began to have issues. Now the machine needs to be factory reset every time we want to make an espresso. Not to mention it is extremely loud. We will be replacing this with another machine, please do not waste your money on this one!!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 1, 2023
Thank you for your review, Rurfug. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Troubleshooting your machine allows us to correctly diagnose the issue with your machine and find the appropriate resolution. At your convenience and when you are near your machine, we invite you to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Completely stopped working at 5 months.
on May 1, 2023
Posted by: Raven
from Virginia
We received a Vertuo Next machine as a wedding gift and absolutely loved it for approximately 2 months. And then we didn’t. At first it started doing to the death blinking where you have to factory reset the machine several times before it would work probably again. The first couple of times it happened the machine would continue to work fine for another 2 weeks before the process had to be done again. And then it happened progressively more often until one day it just wouldn’t turn on. We spent hundreds of dollars on coffee pods that are now useless. It also leaked from the time we got it. That wasn’t a huge deal when it was working properly but is definitely more annoying combined with the fact the it’s completely stopped working. I’m only writing this review because after doing extensive research it seems that this is a very known issue WITH THIS SPECIFIC MODLE and I don’t understand why they are still selling it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Support, May 2, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Did not last!
on November 25, 2024
Posted by: Elizabeth
from Louisiana
Coffee is good but not as hot as Keurig. Unfortunately it stopped working less than a year after getting it. Troubleshooted and bought the descaling kit but it is done! Very disappointed!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 26, 2024
Thanks for your review, Elizabeth. We're dismayed to learn that your Vertuo Next machine stopped working. Your machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number and press 2, to troubleshoot with a machine expert while your machine is under warranty. We're confident we'll get you back to a consistent perfect cup of coffee soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it, but, it's shelf life is only 2-3 years.
on December 29, 2024
Posted by: The truth
Not sure I'll buy another. It works well and the coffee is good, especially the espresso shots. But, as with most buyers, I've ended up with what's been named, "the dreaded leak". Basically, it's going to happen. I hoped my machine escaped the curse, but no. I end up with a puddle of water like thousands of others. Check You Tube during your research. You'll see, I'm not by far, the only one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, December 30, 2024
Thank you for your review. We share your disappointment that you've experienced a leaking issue with your Nespresso VertuoNext machine. The VertuoNext machine has a one-year warranty, and we provide lifetime troubleshooting support. We also have out-of-warranty options available as well. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love Our New Machine
on December 18, 2025
Posted by: Coffee Lovers
from Lake Oswego, OR
[This review was collected as part of a promotion.] We are enjoying our new machine and love the foam on top. Also love the recycling program - so easy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA