Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
2
Great coffee, poorly designed machine
on April 24, 2023
Posted by: kspeight
from Los Angeles, CA
Bought this machine 3 months ago. Makes great coffee. Does need to be cleaned regularly which is no problem.
The low star rating is due to the extremely difficulty to open and close latch. Been trying ti figure out why my thumb is sore and bruised. It’s from injury due to this machine. The machine should not require so much force to to make 2-3 cups of coffee per day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 25, 2023
Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine, however, are finding it difficult with closing and opening your machine. We recommend speaking with our Machine Experts to determine a resolution with managing your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. Please don’t hesitate to contact us. We’re available 7 days a week between 8am – 10pm for your convenience. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not a great design
on April 27, 2023
Posted by: SueMT
from Missoula, MT
I am a long time Nespresso owner and loved it so much that I bought a smaller one to use at work. Big mistake. There are some design issues that are a problem. First: the latch is extremely difficult to use requiring quite a bit of force to press it down and secure it. Second: the cup shelf is small and does not fit a regular sized coffee cup, in fact they slide right off. Simple solution would be to remove the shelf and put the cup on the table top. Wrong. The bottom of the unit has a small rim that does not allow you to put the cup right next to the machine, causing it to sometimes dispense coffee onto the counter and not directly into the cup. Third: when closing the lid you many times get the red light of death, which means you have to unplug it and start again. Save yourself headaches and opt for a larger one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , April 28, 2023
We're sorry to hear that you've been disappointed with the design of your Vertuo Next. If we can answer any questions or provide support please feel free to reach out to us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS MODEL!!!
on May 13, 2023
Posted by: Izzy
from Wesley Chapel, FL
I really love the look of this machine but it doesn't last unfortunately! My first one only last about 10 months and my second one, about 6. Customer service is sending me the evoluo model so let's hope this one works for years! Great support though for my last machine with their video chat.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, May 15, 2023
Thank you for your review, Izzy. We’re disappointed to learn that your Vertuo Next did not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help.
For best maintenance for your replacement Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your replacement Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Descaling too complicated
on June 26, 2023
Posted by: Perri
from Wilmington ,Delaware
Love the coffee but the descaling process is too complicated. This may go on the shelf if every 3 months have to do this
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thanks for your review. We are sorry to learn you are experiencing issues descaling your Vertuo Next machine. Our Machine Experts would be happy to aid. Please don’t hesitate to contact us at your earliest convenience via our toll-free number 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
If I could leave 0 stars, I would
on January 26, 2024
Posted by: Unhappy
from Bismarck, ND
I was so excited about this machine until it broke less than a year after purchasing it. It won’t even make a cup of coffee anymore. Absolutely terrible. DO NOT WASTE YOUR MONEY.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, January 27, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine isn’t working and will be happy to assist. Please kindly be advised that your machine comes with lifetime troubleshooting service and a one-year warranty. For assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointed
on May 28, 2024
Posted by: Hannah
A very faint red light came on and I did everything I could to get rid of it. You could literally just barely see the light lit up. I searched Nespresso page for tips and also the internet but nothing helped. Machine would not even let me factory reset or descale it. Had the machine for not even a year.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, May 29, 2024
Thank you for your review, Hannah. We're confident we can come to a resolution. Your machine is covered under warranty for replacement or repair, whether in or out of warranty, so please call us. We're here 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT WASTE YOUR MONEY!
on November 2, 2023
Posted by: Anonymous
from Chattanooga, TN
WORST COFFEE MACHINE ON THE MARKET! Do not waste your time and money buying this machine. I bought my first one two years ago for my birthday. Within 6 months of that first machine, it began to leak. I called Nespresso to get it replaced because I thought it was a fluke. NOPE!!! I have now had 3 machines within the past two years due to leaking all over my counter. I wish I could get my money back.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, November 3, 2023
Thanks for your review, Shelby. We’re dismayed that your Vertuo Next machine models have leaked. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend speaking with one of our machine experts and mention your dissatisfaction with the Vertuo Next machine model. We look forward to speaking with you soon, to find a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on November 18, 2021
Posted by: Saman
from Chicago, IL
Too many issues.
Nearly impossible to trouble shoot. I really want to through it out the window
Nearly impossible to trouble shoot. I really want to through it out the window
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA