Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Terrible
on August 18, 2022
Posted by: Yazzvdz
from Cleveland
Machine worked fine for a couple of months. Broke down and refuses to brew coffee. Wasted so many pods trying to figure out what was wrong. Mind you there is only one button so how difficult can it be. It doesnt matter how many times you reset or (deep) clean the machine.
We had the machine replaced for a new one a week ago and had the same problem instantly. 0/10 would not recommend this machine at all.
I am a loyal Nespresso customer but this machine is not it. Buy a different model
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, August 22, 2022
Thank you for your review. We are dismayed to learn of your disappointment with our Vertuo Next machine. Your machine comes with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We understand a replacement was arranged; however, you are still experiencing issues with our Vertuo Next machine, therefore, we recommend you contact us again. Our Machine Experts can provide you with other options via our Assistance Service Program. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible purchase
on February 21, 2023
Posted by: bigdaddy54
from ohio
purchased the virtuo next just before christmas. it worked well for the first month. loved the coffee. then no matter what we did, descale, cleaning, resetting to factory settings, cleaning all aspects of the inside on a daily basis, help from the troublershooting folks at nespresso, this machine is unreliable and won’t brew. the white light comes on then the red light blinks twice, meaning that it is unable to recognize the pod in it. Have replaced with a new pod but always with the same result. the troubleshooting people keep won’t allow a replacement to the machine until they try to make it work.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
Even after all of this, I have given up on the machine and nespresso. I do NOT recommend the purchase of this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 22, 2023
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Please allow us to provide some user tips that may help. Open the upper head unit and carefully grab around the rotating unit to rotate it all the way around one way, then all the way around the other way, until the rotating unit spins easily. Insert your Nespresso capsule, and ensure the lever is fully locked with a slight click sound. Firmly press the cup button once and the coffee will dispense shortly.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy the Vertuo Next model!
on October 24, 2023
Posted by: Coffeegalri
I’ve had this Nespresso next machine for less than two years and it really has been temperamental out if the box. Today it started throwing error messages and flashing the message it needed to be cleaned, despite the fact it was descaled last week and is cleaned regularly. I treat the machine well and only use filtered water and clean it regularly. This model was purchased for my home office and is a bust! I would not recommend purchasing it. For reference, I’ve had a Vertuo Evoluo model that’s run without issue for four years and makes better tasting coffee than the Next model that broke.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, October 25, 2023
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
not happy with this machine
on December 8, 2024
Posted by: PJ
from NJ
I got this machine as a gift , too date the expresso is warm NOT HOT , going to call Nespresso to see if they
have any explanation why ??
have any explanation why ??
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Next machine didn’t meet your expectations. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be happy to register your machine and provide troubleshooting assistance to reach the best resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Risky Product
on May 4, 2026
Posted by: Guns
Poison yourself with microplastics! I did with this device for 2 years without understanding the risks. Should come with warning label, as dangerous as cigarettes at this point. They refuse to make one out of metal and glass, I won't use nespresso.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
If I could give it a ZERO I would :(
on November 5, 2021
Posted by: Frustrated
from Zeeland, MI
I LOVE the flavor of the coffee it makes (other than it's lukewarm), but it decides when to work which isn't often. It's less than a year old and I didn't want to fuss with the return (seeing that others are on their 4th machine with all the same stupid issues). It makes one cup a day IF that. It flashes and I have tried and tried and tried but I am DONE. It's not worth the frustration when in the morning I'd just like a cup or two of coffee. SO disappointed. I literally just threw it in the trash. What a waste of money. DO NOT BUY!!!!! Trust the bad reviews, they are sadly true. I don't think I'll be buying any Nespresso ever again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 6, 2021
Thank you for your review, Melanie. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on February 13, 2022
Posted by: MandyTWO
from VA
My first Vertuo Next broke within two weeks and my replacement is acting up after two months. This machine does not brew hot coffee, started leaking and overflowing at the top seams and now will not even turn on.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be and recommend contacting Nespresso at 800-562-1465 for assistance with your Vertuo Next machine. Additionally, you may visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible - Disappointed twice, don’t waste money
on May 10, 2022
Posted by: Kevin
from Tampa, FL
Machine stopped working after a few months of use. Overall really dissatisfied with this product. Orange light began blinking and can’t be resolved so Nespresso sent refurbished product, after a week same thing happened with new machine.
After doing some research seems the orange light malfunction occurs regularly.
Don’t waste your money!
After doing some research seems the orange light malfunction occurs regularly.
Don’t waste your money!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 11, 2022
Thanks for your review, Kevin. We’re dismayed your refurbished Vertuo Next machine stopped working to your satisfaction. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. We recommend calling our toll-free number at your convenience, to speak with a machine expert, to find a satisfactory resolution, via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA