Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Don’t waste your money.
on June 4, 2022
Posted by: Jobo
from Chicago, IL
It doesn’t work at all. You have to spend 20 minute trouble shooting and then it wastes all of your pods and also it leaks all of my counter. Every time i want to use it i get frustrated and regret even trying. If it wasn’t a gift i would have thrown it out a week after using it. It is easier for me to walk to a near by coffee shop and get an espresso.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , June 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next machine has not met your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy it!!
on December 8, 2024
Posted by: PassonthisMachine
from Hudson, Wisconsin
I’ve had this machine for a year now. The very first time using it out of the box it gave an error message that I had to troubleshoot. Since then it works on the first attempt maybe 1/10 times. It’s honestly made my morning coffee the most stressful part of my day. Wouldn’t recommend to my worst enemy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 9, 2024
Thank you for your review. We are dismayed to learn that you were experiencing issues the moment you removed your Vertuo Next machine from the box. We offer a lifetime of troubleshooting via our toll-free number 800562-1465. Our Machine Experts would be delighted to assist you and provide you with the best resolution. Please do not hesitate to contact us. We trust we can provide a satisfactory outcome.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DONT BUY - STOPS WORKING
on November 24, 2021
Posted by: MC
from Boston
SO SO Disappointed. Worked for 3 months and now it wont even make 1 cup of coffee. Same issue as everyone else. Wanted to love this machine so much but its an engineering failure.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. The machine comes with a one-year warranty covered through Nespresso. We provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very Disappointing!!!
on April 28, 2022
Posted by: Chelsea Ann
from Los Angeles
I bought the Nespresso-Vertuo Next in December 2021. The machine is now broke within a couple months of purchase. Also I'm a frequent coffee drinker and enjoy about 2-3 cups a day, very dissatisfied with this product. I called customer service and we had a video chat to reset the machine and the Nespresso machine is still not functioning. The customer service representative connection kept getting disconnected and I eventually gave up. I cleaned the machine as instructed and descaled the machine after 3 months uses. This is so disappointing especially because of the cost. I would not recommend this product.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on November 25, 2022
Posted by: JJ9
from Atlanta GA
Was given one as a gift and it was malfunctioning, awkward convo with gift giver who had to sort out return. New one ran well for a year and last week, caput.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 26, 2022
Hello, and thank you for your honest review. Our machines come with up to a one year warranty and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid!
on May 14, 2023
Posted by: Willowwhat123
from CA
This machine is great when it works...this particular model is WELL known for breaking often. To be fair, when it works, coffee is pretty good.
You must be diligent in not leaving pods in the chamber, and must clean/descale VERY frequently to keep the machine working. I do all of these things but have still had issues with the Next.
Customer service is great and will replace if the machine is defective but it's always a hassle calling to describe the issue, troubleshoot over the phone until they believe it is broken, waiting on the new machine etc. My first machine lasted less than 2 months, the second a whole year, and now on our 3rd.....
I would not recommend the Next, its not worth the trouble. Invest in a better machine, and save yourself the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, May 15, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any additional assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We will ensure your feedback about your recurring issues with this machine reaches the appropriate department for review. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any additional assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We will ensure your feedback about your recurring issues with this machine reaches the appropriate department for review. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Was good until it wasn’t
on July 27, 2024
Posted by: cid
from Southern California
Bought this machine 7/1/24
Returning it today, 7/28/24
It was great until it wasn’t. Quit working in less than 30 days. Called the help line( someone answered at 5:30am on on sat !) and after 30 min of troubleshooting they determined we needed a new machine. They offered to send us a new one but will be going into Nespresso store today to get a different model
Returning it today, 7/28/24
It was great until it wasn’t. Quit working in less than 30 days. Called the help line( someone answered at 5:30am on on sat !) and after 30 min of troubleshooting they determined we needed a new machine. They offered to send us a new one but will be going into Nespresso store today to get a different model
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 29, 2024
Thank you for your review and honest feedback, Cindy. We’re disappointed to learn that your Vertuo Next is not operating to your satisfaction. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We understand that you prefer a different model and will visit one of our Nespresso Boutiques to select one. We are confident that you will find one at the Nespresso Boutique that meets. If you have any further questions about the different Vertuo models available before visiting, please don’t hesitate to contact us at 1-800-562-1465. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd Leaker
on June 24, 2022
Posted by: AlG
from Mount Vernon, IN
We got our daughter-in-law a Vertuo Next for Christmas. From the very first day she used it, the machine leaked into the pod holder and rarely made a full cup of coffee. I contacted customer support on her behalf. I will say they were wonderful and quickly sent out a new one. Unfortunately, it leaks also. Not all of the time, but enough to be frustrating. She has given up on it. I guess I have as well. Great coffee when it works. Just don't want that kind of adventure in the morning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 27, 2022
Thank you for your review. Your feedback is important to us and we are dismayed to learn about the leaking issues you have experienced with your Vertuo Next machine. Please contact us at 800-562-1465, and a machine expert will be happy to assist you. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA