Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
1
Stops working
on November 24, 2021
Posted by: ash2121
from Texas
I have had 2 replacement coffee maker less than a year. Both times they just stopped working Mechanic are terrible coffee is great. I always use bottled filter water so not sure what this issue is . Pretty disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Ashley. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. The machine must be regularly descaled regardless of the type of water used. That should be performed with the Nespresso descaling kit every three months or every 300 capsules used, whichever comes first. We're happy to learn you've received a replacement machine. If you experience any further issue or concern, kindly call at, 1-800-562-1465. We are available 24 hours a day, seven days a week at so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not choose this machine
on December 31, 2024
Posted by: AOG
We have used Nespresso for years. We thought we would upgrade from our VertuoPlus machine to the VertuoNext to be able to explore all the coffee options that Nespresso offers. However, it is going way back in time. The VertuoNext machine is very manual, almost feels like you are forcing it to make you a coffee. You have to push down the lid with force while simultaneously turning the leaver to lock it. The whole machine moves on the counter trying to just close the lid. It is also louder than the VertuoPlus. And unfortunately the reason we purchased the VertuoNext for the range of coffee options, like the 12oz coffees, but spoiler alert, the VertuoNext machine is too short to fit a mug that can hold 12oz under the spout. We had to sit the machine on a cutting board to be able to fit our larger mugs underneath.
Overall, we have been using the VertuoNext for two months now and we are not impressed. Once our 12oz capsules are done will switch back to our older VertuoPlus machine. I do not recommend the machine to anyone new to Nespresso or existing customers.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 2, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Next isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buyer beware
on June 4, 2022
Posted by: Next_is_no_good
from Houston, TX
My wife and I got ours as a gift a couple of months ago. Like many next owners we started having issues only a few months in. The design is flawed and internal parts breakdown quickly. After a few months ours started leaking brown liquid out of the bottom onto our counter. Please if you’re going to get a vertuo line get anything but the NEXT it’s not worth the trouble. The customer service was good and offered a replacement. Unfortunately for us they replaced our old next with a new one so I fully expect to need another replacement in a few more months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, June 6, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away from the Vertuo Next
on January 25, 2022
Posted by: spankee2
from Aliso Viejo, CA
I originally had a Nespresso machine that lasted 5 years before the motor got so loud it was time to throw it away and purchase a new one because I love the quality of coffee these machines brew. I purchased the Vertuo Next because I was excited about having the option to brew a carafe. My first one lasted 6 months before it just completely stopped working. I pressed the button and it would turn orange indicating a malfunction, and it would occasionally leak. Customer service did a troubleshoot and we got it to work for another couple of days before it malfunctioned again. They promptly sent me a new one which only lasted 7 months. Again, I called customer service and we got it to work for 1 day before it malfunctioned again. Customer service has decided to send me a different machine, the Vertuo Plus. Hopefully this machine will not give me any problems and maybe they will work out the kinks on the Next someday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Lenny. We understand your frustration regarding your unsatisfactory experience with two of our Vertuo Next machines. We are thrilled to learn, that after troubleshooting with our Machine Experts a replacement machine is being shipped, which will contain a VertuoPlus model. Our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. Please don’t hesitate to contact us if you should have any further issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
No good
on July 24, 2024
Posted by: Vic
from Naples - Florida
Do not recommend this unit.
It’s just a constant battle to get it to work
It’s just a constant battle to get it to work
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., July 25, 2024
Thank you for your review, Vic. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty. Please call us to speak with a machine expert for comprehensive troubleshooting. We are available 24 hours a day, 7 days a week, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable
on June 26, 2022
Posted by: BethEF
from Cleveland, OH
I loved the look of this machine and the fact that it could make carafe size coffee. However, it was constantly breaking down. I always had to reset it. I had to have it replaced twice. The second time, nespresso wouldnyeven give me the Next again bc it clearly wasn't working. I now have the Evoluo and it is so much more reliable! Not a single reset or issue yet. I would NOT recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Evoluo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 19, 2022
Posted by: shama915
Please don't waste your money like I did. I love Nespresso. This machine is simply bad. So bad, I had to replace with a new one after just 1 month. First, it is extremely noisy right out of the box (machines get noisier over time, but this one started out louder than my 10 yr old machine). Also, the used pods are discarded full of water. The spent pod recepticle is even designed to separate the pods from the water. How do you resesing the recepticle, but not actually fix the problem??? All employees at the Nespresso boutique knew exactly why I was buying a new machine. I wish I had asked them before purchasing the Next online. I cannot stress enough, do not buy this machine.
Response from Nespresso USABy Leslie G., Customer Service, November 21, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
disappointment
on May 12, 2023
Posted by: Dpd21
I bought this machine for my mom for Christmas 2021, it lasted 6 months, the machine didn't work again. I was able to trade it in as it was still under warranty. But 8 months later the new machine was also damaged, it doesn't work (it turns on but the coffee never comes out). The truth is that I am very upset with Nespresso, I will not buy it again and I do not recommend it
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, May 13, 2023
Thank you for your review. We are sorry to learn the Vertuo Next machine you purchased for your mother didn’t meet your expectations. Furthermore, we were pleased to know our Machine Experts were able to replace the machine under the one-year warranty you machine comes. We recommend contacting us again via our toll-free number 1-800-562-1465, to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We are available 7 days a week between 8am – 10pm for your convenience.
Written by a customer while visiting Nespresso USA