Customer reviews from Nespresso USA
Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Average customer rating
4.3
(5,987 Reviews)
Rating breakdown 5,987 reviews
5 Stars
4,317
4 Stars
703
3 Stars
230
2 Stars
207
1 Star
530
77%of customers recommend this product.
(
2,614 out of
3,376)
Customer Reviews for Nespresso - Vertuo Next Deluxe Coffee and Espresso Maker - Dark Chrome
Customer Rating
5
Leave Starbucks behind! Nespresso rocks!
on January 6, 2026
Posted by: Rhogan
from Chandler, AZ
[This review was collected as part of a promotion.] Our Newpresso experience has been AMAZING! We frequent the store in Scottsdale for the “full” experience with taste testing and seeing what’s new. My husband’s Starbucks habit has been almost squashed - he much prefers his Nespresso flavor - and it’s easy enough to grab on the way out the door. The frother makes amazing lattes and gives my creativity happiness!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Troublesome Machine
on April 4, 2026
Posted by: PNW COOK
Cleaning and descaling are difficult. I believe my machine was a lemon from the start. I doubt I'll buy another one, even though the coffee flavor and selection were good.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nespresso USA, Customer Service, April 5, 2026
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not hot
on May 24, 2026
Posted by: Kem
from Bakersfield, Ca
Not hot at all, flavor good , think I will return. I need hot espresso
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love that it takes different size pods
on June 7, 2026
Posted by: IDOX
from New York
[This review was collected as part of a promotion.] We love our Vertuo Next as it makes multiple sizes of coffee. The only downside is that if you want to put it in a "to go" cup the height has to be raised to accommodate a Yeti or similar vessel.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Awful machine
on September 22, 2025
Posted by: Stacey
Died within 7 months, tried descaling twice, it still won't work.
Response from Nespresso USABy Antonia, Customer Relations, September 22, 2025
Thank you for your review, Stacey. We stand behind our brand and every Nespresso machine is covered under at least a one-year warranty. Please call 800.562.1465 and a Machine Expert will be pleased to troubleshoot over the phone with repair or replacement options, if needed.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible design
on November 30, 2025
Posted by: Needrealcoffee
from Oxford michigan
Weakest coffee ever unless you drink pure espresso. Then it makes 50% strength cup. Uses double the grounds for regular coffee unless you like drinking what looks like pee or iced tea. Coffee is barely warm. Needs to be reheated before drinking. Too physically hard to operate. Will fall over unless you hold it still WHILE twisting a lever WHILE you push down on the top.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, December 1, 2025
Thank you for your review. We're disappointed the Vertuo Next did not meet your expectations. All machines come with at least a one-year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465. We'll be happy to help assist you. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Absolute Pass - not worth the headache
on August 12, 2024
Posted by: Kickinitoldskool
from Minnesota
Absolute fail on my part not to read reviews before purchasing. This machine has not easily brewed a coffee capsule since day one. I get blinking red lights, solid orange or red lights. Things that should spin don’t always. I’m glad I bought it on sale but I don’t even have patience to spend more time troubleshooting. It refuses to connect to my phone via Bluetooth and it feels like help can’t happen since it’s not connected to the app. Will stick with my Original Line machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, August 14, 2024
Thank you for your review. We appreciate your long-standing relationship as a Nespresso customer, Emily, and we know your time is valuable. Please allow us the opportunity to regain your confidence and call at your convenience when you're near your Vertuo Next. We're here 24/7 at 800.562.1465 and have noted your concerns on your account. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disaster.
on November 12, 2022
Posted by: Ant007
from Chicago, IL
This device, in all honesty should've been recalled! I have owned my "first" unit since April 2020 and within that time frame there have been countless tech support phone calls/video calls, replacement parts, and as well as full machine replacements (May 2022). The error messages, the cleaning process, the fighter jet sounds it makes, the coffee missing the cup, and the time it takes to fix and troubleshoot is absurd. The tech support has been helpful, caring and friendly. But owning this machine- (Vertuo Next) has been a full time job. Please buy any other Vertuo machine. Any of them! Just not this one. I love my Nespresso (4 year owner), the brand and their impact to the environment- but please do not buy this... Even if you see it on a major discount. It's easier to take care of a child then this machine. Do your research before you buy. I understand there are "some" positive reviews, but take them with a minuscule grain of salt.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 14, 2022
Thank you for your review, Troy. We are sorry to learn that your replacement Vertuo Next is not performing to your expectations. We understand how frustrating and disappointing this can be, especially if you are unable to enjoy your favorite Nespresso coffees and we apologize for any inconvenience this has caused.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. We offer additional assistance at Nespresso.com/help for your convenience.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. We offer additional assistance at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA