Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
Samsung is in its own class!
on April 25, 2025
Posted by: TayoKings
Samsung has been a part of my journey for the longest time, delivering best tech solutions to make my life easier and fun! Very reliable, quality and excellent products.
Written by a customer while visiting Samsung US
Customer Rating
2
Would not recommend
on April 25, 2025
Posted by: Murrpk
We returned this TV because the picture on HD cable channels was not up to our expectations. Poor rendering of facial features and lacking in contrast. The 48" Samsung from 2012 which we replaced had a much better picture.
Response from Samsung USBy Samsung Advisor, April 28, 2025
Hi Murrpk,
We appreciate your feedback and are sorry that you were not satisfied with the DU7200 TV.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
We appreciate your feedback and are sorry that you were not satisfied with the DU7200 TV.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 70" class crystal TV
on April 26, 2025
Posted by: My new toy
from Indianapolis IN
I've had the TV for a month now and it is great couldn't beet the price setup was a breeze the picture is unbelievable highly recommend samsung TV's
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good TV
on April 26, 2025
Posted by: Jb325i
from Texas
Bought this TV bout 10 months ago I do love the size and picture the only issue I have is trying to connect with AirPlay. I was only able to connect 1 or 2 times then I would get an error message. I went with this TV due to the AirPlay feature and wish it had another HDMI port and an optical for soundbar.
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, April 28, 2025
Hi Jb325i,
Thank you for reaching out to us. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Please also ensure your Apple device is up to date with the latest Firmware.
If you continue to have issues, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us. For optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
Please also ensure your Apple device is up to date with the latest Firmware.
If you continue to have issues, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Works great
on April 26, 2025
Posted by: Double G
from Boca Raton, FL
I would have given a 5 but the first one I purchased failed out of the gate. The new app made set up a breeze and has nice features
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Worse remote
on April 27, 2025
Posted by: Unhappy
from Georgia
I purchased about a month ago. I hate the remote, the so call 2 page manual, and the whole setup is so confusing. I discovered that I can use the remote from the Du6000. I wish I could get another so that I don't have to take it from my living upstairs to the bedroom. I missed a lot of my shows because I couldn't figure how to find my steaming channels.
I would recommend this to a friend!
Features
2
Performance
5
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, April 28, 2025
Hi Unhappy,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Finally, to download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN50DU7200DXZA
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
Finally, to download the manual and quick start guide, please follow this link: https://www.samsung.com/us/support/downloads/?model=N0060577&modelCode=UN50DU7200DXZA
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Extremely slow startup
on April 28, 2025
Posted by: Ray73
This TV has great sound and a very nice picture. The main problem I have with all Samsungs is that the remote keeps changing. I own several Samsungs now and every remote is different. Even though they are Smart TVs, I use a ROKU on all of them. With the ROKUs, I don't have to explain to the wife or kids (over and over) how each remote functions. We just use the ROKU remotes to control them all, and they are all the same. This particular TV also takes a ridiculously long time to start up. Early on, I kept thinking I forgot to press the power button. In addition to that, it takes a long time to recognize that something is connected to the HDMI 1 port. My other Samsungs start up quickly and go directly to the HDMI port where the ROKU is installed. Even without the ROKU, I think the slow startup will bother most people.
Response from Samsung USBy Samsung Advisor, April 30, 2025
Hi Ray73,
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your DU7200 TV. You can check this by going to Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Happy with this purchase
on April 28, 2025
Posted by: Tollhousegal
from Tollhouse, CA
Bought this to put into a TV ROOM dedicated exclusively to streaming content. So much easier than switching from Satellite feed on our main TV. Picture is nice. Sound is good. Easy to operate. Happy with this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US