Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
MOVIE THEATER QUALITY 100%
on June 20, 2024
Posted by: Luvmytv
[This review was collected as part of a promotion.] Whenever I'm sitting in front of this amazing TV I feel like I'm in a movie theater.
Every night I'm eating popcorn and parked in front of my beautiful television
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
NO MULTI VIEW, NOT HAPPY!!!
on December 15, 2024
Posted by: Jay7
from NY
It's a great TV but it doesn't have the multi view option which had I known this it would have played a big part in my purchasing this model. It does not have any multi view or split screens option which is very disappointing. It has all these features but is missing this important one which would be great for sports fans as myself to watch multiple games at the same time. Would have been great on such a big screen!! :((
Also, the remote is horrible!! Why would you make the volume and channel buttons like this!
Features
2
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, December 16, 2024
Hi Jay7,
Thank you for choosing Samsung and for your feedback on the available features.
Please know Multi-View begins with our DU8000 TV Series and above. We apologize for any confusion.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Thank you for choosing Samsung and for your feedback on the available features.
Please know Multi-View begins with our DU8000 TV Series and above. We apologize for any confusion.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
make "smart" home dumb again
on August 29, 2024
Posted by: Robot
-Cannot receive software updates unless you give Smasung permission to collect information on whatever you view on your TV.
-Cannot disable Bluetooth.
-Cannot disable Bluetooth.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, August 29, 2024
Hi Robot,
We appreciate your honesty regarding your experience with the DU7200 TV. Please know your feedback will be shared with our internal teams.
If you do not wish to update your Firmware via Wi-Fi, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your honesty regarding your experience with the DU7200 TV. Please know your feedback will be shared with our internal teams.
If you do not wish to update your Firmware via Wi-Fi, you can download the update on a USB drive and manually update your TV:
1. On Samsung's website (upper right corner), go to Support > Manuals & Software > Find your TV model.
2. Download the update and extract it to the root of a USB thumb drive. (Do not put it in any folders on the thumb drive.)
3. Connect the USB thumb drive to a USB port on your TV.
4. Navigate to Settings > Support > Software Update, select Update Now, and then select Yes.
5. Follow the on-screen instructions to install the updated software.
If we can further help with any other issues, we are happy to help. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
no optical input for sound bar
on September 19, 2024
Posted by: bar owner
from orange county, california
i bought this tv to replace another samsung tv and connect it to my sound bar. there is no optical cable input for digital audio out. no way for me to use my sound bar.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
4
Response from Samsung USBy Samsung Advisor, September 19, 2024
Hi bar owner,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
The DU72000F TV offers 3 HDMI ports and is Bluetooth and Wi-Fi capable, allowing a seamless connection across multiple devices at a time. If your external device requires an Optical port, we recommend utilizing an HDMI to Optical Converter. These can be found at your local electronics store. Please also keep in mind that an Optical port can be found on our DU8000F Series and above.
If you have any questions or would like any support with your audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
Written by a customer while visiting Samsung US
Customer Rating
1
Very hard to navigate
on October 14, 2024
Posted by: Norance
[This review was collected as part of a promotion.] I miss my old television. Sound bar is awfuL. Old televisions were so much better
Value
1
Response from Samsung USBy Samsung Advisor, October 15, 2024
Hi Norance,
Thank you for sharing your thoughts regarding the DU7200 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
If you need any help with the Settings or navigation of your TV, please know we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your thoughts regarding the DU7200 TV’s sound quality. We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
If you need any help with the Settings or navigation of your TV, please know we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Nice TV. But has issues.
on November 18, 2024
Posted by: 88Scott
[This review was collected as part of a promotion.] TV is so-so. Got Samsung sound Bar also. So audio if fine. But Blue tooth system sucks. I have a very close to a top of the line router. That is only about 15 feet away from TV. And the Samsung free TV channels always lock up or freezes. VERY poor Blue tooth setup on this TV. Not impressed at all. Our older LG "non smart TV" was better.
Value
2
Response from Samsung USBy Samsung Advisor, November 19, 2024
Hi 88Scott,
Thank you for reaching out and sharing the connection issues you are experiencing with your DU7200 TV. Please try the below troubleshooting steps to resolve these issues:
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for reaching out and sharing the connection issues you are experiencing with your DU7200 TV. Please try the below troubleshooting steps to resolve these issues:
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care.
If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is Amazing!!!
on November 25, 2024
Posted by: Pittsburghblauck
[This review was collected as part of a promotion.] I thought all tvs were created equal and honestly didn't put much thought into getting a new tv. I knew I wanted a samsung just didn't know which one, but this tv is amazing! From the features, to the rich color , and the amazing sound. I now know I made the right choice and will never get any other tv brand. The amount of apps almost seem endless, and how the tv fully integrates with my samsung s23 ultra; I no longer have to worry about looking for the remote. Thank you for an amazing tv samsung,you have solidified me into being a customer for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not user friendly
on December 27, 2024
Posted by: Firstsamsungtv
[This review was collected as part of a promotion.] The TV makes it difficult to select the connected devices properly , the Bose sound bar I connected was constantly reverting back to use the built in tv speakers instead after I set the sound bar as the primary sound device. The picture quality is fine, no where near as clear and bright as my lg oled but expected and acceptable for the price. There are also lots of features and options (too many) but they are not very user friendly.
Value
2
Response from Samsung USBy Samsung Advisor, December 27, 2024
Hi FirstSamsungTV,
We appreciate your feedback on the DU7200 TV. Please try the below Settings adjustments to resolve any issues you are experiencing.
First, please set the Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
Next, check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
For optimal performance, please ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
If you need more help, please do not hesitate to reach out to us. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback on the DU7200 TV. Please try the below Settings adjustments to resolve any issues you are experiencing.
First, please set the Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
Next, check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
For optimal performance, please ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
If you need more help, please do not hesitate to reach out to us. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US