Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
4
Less hearing
on April 21, 2025
Posted by: The bald guy
from Comifornia
Happy with all but the volume. Sad that we have to pay more money to hear the tv.
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on April 21, 2025
Posted by: Checo
I received the Samsung TV as a gift. We were so pleased with our kids purchase. Samsung TV is everything we imagine. The clarity, color and ease to use were awesome 👌. Would purchase again.
Written by a customer while visiting Samsung US
Customer Rating
3
Quality device, but horrendous support and limits
on April 21, 2025
Posted by: Smythe
from Kalispell MT
Overall I find this unit to be good quality and it fills the need I have. I do have some reservations about it, there is no audio output port for a sound bar with such. Additionally I despise the requirement for a Samsung account for the device to even function. Quality of the device is good, but the support and restrictions are ridiculous.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, April 23, 2025
Hi Smythe,
Thank you for your feedback. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your feedback. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great tv
on April 21, 2025
Posted by: AmyC
Bought this tv last week to replace a Roku. Never was happy with that tv: sound was bad even though it was easy to use. Had a little difficulty getting used to another Samsung. Have had Samsung tv’s in the past and loved the quality. The only thing I don’t like is the remote. Too small and hard to see the buttons.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Nice tv
on April 21, 2025
Posted by: Tutu
I love my big tv I'm so happy I got it I have no problem with it❤️❤️❤️
Written by a customer while visiting Samsung US
Customer Rating
5
It's all good
on April 21, 2025
Posted by: satisfied customer
I haven't had any problems with it, it's working fine.
Written by a customer while visiting Samsung US
Customer Rating
3
Bad remote
on April 21, 2025
Posted by: Tv11
from New Mexico
TV is pretty good everything on it is really clear and it has a very good picture but the remote doesn't work very good at all you have to hold it at just the right spot so it will work
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, April 22, 2025
Hi Tv11,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
It's an ok TV
on April 21, 2025
Posted by: Tomas
from Boston, MA
WE bought our newTV about 3 months ago. I had issues connecting it to our internet service. I had to contact Samsung thru their chat. It took a while but got it connected, We replaced a smaller Samsung we had for 7 years. The new TV has a different screen menu , I found the older menu easier to work with, especially loading the apps. Our biggest issue is the brightness , the "night scenes" on the programs are very dark. The brightness has been set to the max, daytime scenes are ok. Turning on the TV, the menu remembers where you left off. So basically that program is where you start. Our older Samsung did not have that function, which I preferred. Apps were easier to install as well.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, April 22, 2025
Hi Tomas,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US