Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
4th TV
on April 20, 2025
Posted by: Billy
On my 4th one. Love how the price is getting better. Great picture.
Written by a customer while visiting Samsung US
Customer Rating
5
A Lot of Visual and Sound Power for a Great Price
on April 20, 2025
Posted by: Dottie
The 43” Samsung fits well on top of our living room corner cabinet and delivers a double power punch of outstanding sound and visuals.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy access to all my favorite programs
on April 20, 2025
Posted by: Thethingswebuy2
Now that I’ve gotten a custom to my new TV, I am in love again
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture but some concerns
on April 20, 2025
Posted by: Babs
The picture is great and it looks good in our great room. My only concern is that every single time I watch a different streaming service-Peacock, Netflix etc. I have to completely log in-it is extremely frustrating and annoying. Can’t even get Paramount Plus on the tv without a twenty step process every time. Our first and last Samsung tv.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Babs,
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Advisor
Thank you for reaching out and letting us know about the issues you are experiencing with your DU7200 TV not saving your sound/volume settings. Please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Good as advertised
on April 20, 2025
Posted by: Luv this TV
We love our Samsung 43- inch Smart TV. The picture is great and its very user friendly. I highly recommend this product. Good value
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good tv accept for the problem
on April 20, 2025
Posted by: Rail 179
This is my second one and it has the same problem the first one I bought in December. Turn off and after 5 to 10 seconds it turns back on.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Rail 179,
If your TV turns on by itself, please try these troubleshooting steps.
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > All Settings> General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please contact our Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
If your TV turns on by itself, please try these troubleshooting steps.
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > All Settings> General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please contact our Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Quality
on April 20, 2025
Posted by: BIG D
from Corinth, ME
Excellent value for the money. Very clear picture. Lots of different settings available.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Will not play EWTN App content! Very Disappointe.
on April 20, 2025
Posted by: Billy P
Bought TV about a month ago for my mother in law, and for some odd reason it will download but not play the content of the EWTN App. Very odd. But that’s one of the main reasons we bought it. She loves EWTN! Very disappointing!
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Billy P,
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here:
https://www.samsung.com/us/support/contact/
We look forward to hearing from you.
~Samsung Advisor
If apps are not working correctly, we recommend first checking for firmware updates on your TV. Go to Home > Settings > Support > Software Update. If you do have the latest firmware, then you can next try a cold boot. There are two ways to cold boot your TV:
1) Using the Remote: For most people, the easiest way is to hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
2) Using the Plug: If you do not have the remote, unplug your TV from the wall outlet or surge protector, leave it unplugged for 30 seconds, and then plug it back in.
For more help, please contact Samsung TV Support at 1-800-SAMSUNG, available 8 AM – 12 AM EST, seven days a week. For more contact options, click here:
https://www.samsung.com/us/support/contact/
We look forward to hearing from you.
~Samsung Advisor
Written by a customer while visiting Samsung US