Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
3
Pretty and big but broke after 2 weeks
on April 19, 2025
Posted by: none
This TV has a nice large screen and looked really good. Really vibrant colors. But after 2 weeks it would not turn on one morning. Just make a clicking noise and never turn on. So I returned it.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi,
We are sorry to hear about your experience. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
We are sorry to hear about your experience. Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Entertained
on April 20, 2025
Posted by: Josh
from Petal, Ms
I bought my first Samsung television five years ago. I have four Samsung televisions and I have enjoyed them all. I purchased the last one a month ago and it replaced a Samsung television. I like them quite a bit. The picture is beautiful, it's easy to use, and has many features that make my entertainment of watching television a great experience. I have been entertained and its a beautiful thing.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on April 20, 2025
Posted by: Nathetta
from Richmond CA
So far I have had a great experience. I am still getting use to the AI part of it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crystal clear
on April 20, 2025
Posted by: TV watcher
This tv has a crystal clear resolution. Super-easy to set up also. Great value!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Never again
on April 20, 2025
Posted by: Kylee
from Ma
Terrible. Haven’t even had it for a year yet and I have all rainbow lines going down the screen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Kylee,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
needs work on the set up and connections
on April 20, 2025
Posted by: Lonnie
Bought this to replace my 12 year old unit that died.
Tried to install and have not been able to get to my brouser Spectrum for my favorite shows.
Not real happy with the unit.
Tried to install and have not been able to get to my brouser Spectrum for my favorite shows.
Not real happy with the unit.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Lonnie,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Volume
on April 20, 2025
Posted by: Mimi
from Brunswick, Ohio
I down sized from a 65" to a 55" I have never bought anything but Samsung. My 65" was 14 yrs old. The only problem I'm having is the sound, you need to put the volume to 55-60 to hear it. Then the commercials are loud and I need to turn it down. I have a firestick attached. Never had this problem with any of my tvs.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Makes An Amazing Flat Screen
on April 20, 2025
Posted by: Alicia
I replaced an older Samsung TV that worked well 10+ years with this version and it's fantastic! Easy set up, great picture & features.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US