Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
4
Great picture. The controller is a little hard to.
on April 19, 2025
Posted by: Pammy
Bought this a few months ago and we have an irritating issue with the tv. While watching the tv all of a sudden the whole screen goes black. It’s like a black out. This doesn’t happen to any other tv in the house. Otherwise the picture is beautiful. Too late to take it back to Cocsco.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
75” Samsung
on April 19, 2025
Posted by: Review
I really like my 75” Samsung tv but the only thing I don’t like is when I turn it on it has all these “apps” I’ll call them and the live tv is one of them BUT I can’t go to them!!??
And it takes a bit to have the actual live tv go to the big main screen
And it takes a bit to have the actual live tv go to the big main screen
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
User interface needs work
on April 19, 2025
Posted by: BillinNM
from Corrales, New Mexico
It's really hard to download apps. Remote control needs more features. "Fast forward" would nice.
Called for support twice. I'm batting .500
TV itself is pretty good. Could REALLY use some documentation, tho.
Called for support twice. I'm batting .500
TV itself is pretty good. Could REALLY use some documentation, tho.
I would recommend this to a friend!
Features
4
Performance
5
Design
2
Value
3
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi BillinNM,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
I love the features
on April 19, 2025
Posted by: Tmade4you
I bout this awhile ago and it is amazing purchase.
Written by a customer while visiting Samsung US
Customer Rating
3
Was great tv now, not so much but I am stuck
on April 19, 2025
Posted by: 62Dart
It asked me if I wanted to update and I did. I do not like the new format and the way it works. It did say if I updated that I coul not go back. So no I am stuck with a tv I don’t like. The newer one I bought for the other house is great but I will never update your tv’s again
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi 62Dart,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung tv
on April 19, 2025
Posted by: Bmac
from Scranton, PA
Love the colors in the picture. Also loved the fair price
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good TV for the price
on April 19, 2025
Posted by: BikeManiac68
The picture on the tv is outstanding. The speakers are not good at all. We are actually considering buying a soundbar.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi BikeManiac68,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Pleased
on April 19, 2025
Posted by: Shemc
I love having all the extra channels. It’s easy to navigate the remote & the TV. I would buy it over again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US