Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
4
Poor remote
on April 19, 2025
Posted by: None
I purchased this tv a few months ago and love the picture but the remote is garbage.
Written by a customer while visiting Samsung US
Customer Rating
5
Arthritic hands and remote issues.
on April 19, 2025
Posted by: Dick
from Arizona
The picture quality is great. Only problem is the remote, Its to small and hard to use with my arthritic hands, Is there an option for a larger easy to handle remote?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
wifi problems
on April 19, 2025
Posted by: Bill
from alhambra california
tv looks and works great. but i’m having 1 problem with it. It doesn’t stay connected to the wifi and the only way I can get it to reconnect is to reset my router. All 4 other tvs stay connected, this one is the only one with this problem
I would recommend this to a friend!
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
We can’t do both streaming and regular sound.
on April 19, 2025
Posted by: D frustrate
I need to stream my tv because I am almost completely deaf, but there is no sound for my wife so she can hear.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi D frustrate,
Thank you for reaching out to us. Your TV features Multi-output Audio, which allows you output audio from both your TV speakers and Bluetooth headphones simultaneously. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
Go to: Menu > Settings > All Settings > General & Privacy > Accessibility > Multi-output Audio
I hope this helps. For further assistance, please contact Samsung Customer Support. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out to us. Your TV features Multi-output Audio, which allows you output audio from both your TV speakers and Bluetooth headphones simultaneously. When this function is active, you can set the volume of the Bluetooth headphone higher than the volume of the TV speaker.
Go to: Menu > Settings > All Settings > General & Privacy > Accessibility > Multi-output Audio
I hope this helps. For further assistance, please contact Samsung Customer Support. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on April 19, 2025
Posted by: Smith
We love our Samsung tv! Good size, clear picture. My only complaint is where the speaker is located, but even that is not a deal breaker for me.
Written by a customer while visiting Samsung US
Customer Rating
3
getting harder to understand.
on April 19, 2025
Posted by: BEHONEST2
from USA
Picture is fine. that's all. Remote control is a toy that does not agree with any cable provider. Useless, worthless. Volume is to be 40 and higher to be heard. Don't know how to adjust.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi BEHONEST2,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
TV
on April 19, 2025
Posted by: alley
Not too happy with the Sound very low . Have to turn all the way up .
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Nice picture.
on April 19, 2025
Posted by: rocketman1974
from Colorado
We replace our office TV with a newer TV. We purchased the SAMSUNG 43 inch and have been very happy with this purchase. Nice clear picture and watching shows thru the HDMI ROKU plug in stick.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US