Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
2
Bad purchase
on April 18, 2025
Posted by: Donna
Very hard to find what you are looking for. The controller is way too small.
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi Donna,
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Way off with your interface/software!
on April 18, 2025
Posted by: Samsung Fan
from Fort Wayne, IN
Ok, the picture is fantastic, but the o/s is crap. It’s a jumbled mess with a bunch of automated switching and preloaded Samsung-provided (marketing) apps and content. There a bunch of people narrative political shows and Fox News with no easy way to remove. Controls for audio are buried and I still can’t find them…after months. I’m in my fifties, no, not a boomer. I’m no dummy. The HUI or whatever is junk. They tried to do something neat, but failed. As much as I don’t want to give Bezos any money, I gotta go back to the Amazon interface. It’s dummy proof and works fine, you’re dancing with the devil. Please do better. It’s so annoying I want to get rid of the tv.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
2
Value
3
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
can't handle plex
on April 18, 2025
Posted by: nick
it seems to work pretty good. the only thing is it can't handle large streaming videos from plex. every other app works fine. ps. I'm running 1gb fiber
Written by a customer while visiting Samsung US
Customer Rating
5
Love it.
on April 18, 2025
Posted by: Milly
Love that I have all my apps in one place. My cable company also is on this tv.
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung only
on April 18, 2025
Posted by: Sportsluv
I purchased a few months ago and we do like the TV! The instructions for operating it I didn’t see in the box. Can’t figure how to operate the voice command!
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV but could've had more wired features
on April 18, 2025
Posted by: Anonymous
I love everything about the tx except they don't have a cord for the soundbar it's only by Bluetooth & sometimes the speeds don't match as far as the talking
Written by a customer while visiting Samsung US
Customer Rating
3
Great TV, horrible Remote
on April 18, 2025
Posted by: stelrok
from Arlington Texas
I love this tv, the color is amazing it would be a perfect tv and I would have given it five stars but I couldn’t because the remote sucks I’ve never seen a remote so horrible you have to push the button two or three times and then it might work it’s terrible I’m going to try to find a replacement if possible if it wasn’t for the remote it would be perfect
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi stelrok,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Never again
on April 18, 2025
Posted by: Desktop
from Illinois
The picture is good. The user interface is slow, cluttered, clumsy, and non intuitive. Multiple keystrokes required to do simple tasks. The remote is the worst I've seen. The center button is physically connected to the up, down, left, right arrows and has a high error rate. No button for device input, but there is Netflix and prime that I don't use. Other than the larger screen size, much worse than a 10 year old LG 42 inch TV that it replaced.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
2
Response from Samsung USBy Samsung Advisor, April 21, 2025
Hi,
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US