Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
4
the tv seems to be ok, but the remote sucks
on March 5, 2025
Posted by: hammtwo
it has a good picture, I am not real happy with the remote, the sound and channel buttons are difficult to use, they do not work as I would like them to, changing the channel is a pain in the butt, and ajusting the sound is something to be desired
Features
3
Performance
4
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Relaxing after the office
on March 5, 2025
Posted by: Maby
I bought my Samsung TV a few months ago. It is awsome. Nitid, good colors, great sound. I enjoy, besides the usual streaming, the channels that Samsung plus comes with.
Written by a customer while visiting Samsung US
Customer Rating
1
Trade in and buy
on March 5, 2025
Posted by: Jim65
Can't get straight answers and it's not giving me trade in options.
Response from Samsung USBy Samsung Advisor, March 6, 2025
Hi Jim65,
To better understand and assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
To better understand and assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
N/A
on March 5, 2025
Posted by: Dissapointed
Difficult to navigate slow to procrss enteries......................................
Response from Samsung USBy Samsung Advisor, March 6, 2025
Hi Dissapointed,
Thank you for your feedback on the DU7200 TV. Please know your opinion is important to us and will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your feedback on the DU7200 TV. Please know your opinion is important to us and will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Great picture
on March 5, 2025
Posted by: Foots
I like the picture, sound is OK, very disappointed with the number of apps that are available. I have 3 TV'S, all Samsung. Would have considered another brand if I had known about the limited apps.
Features
2
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, March 6, 2025
Hi Foots,
Thank you for your feedback on the available apps on the DU7200 TV. Please know there is a built-in app store with hundreds of apps available to download.
On your TV, go to Home and at the top you will see the Apps Menu. From there you can browse various apps you may want to download.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback on the available apps on the DU7200 TV. Please know there is a built-in app store with hundreds of apps available to download.
On your TV, go to Home and at the top you will see the Apps Menu. From there you can browse various apps you may want to download.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful picture
on March 5, 2025
Posted by: TV watcher
from Tennessee
Love the picture. Wish I could figure out voice control
Written by a customer while visiting Samsung US
Customer Rating
4
poor remote design, your tech department stinks!
on March 5, 2025
Posted by: Alan
You smart remote is a joke! The thing is too complicated to use. A person with large fingers, most senior citizens and our grandchildren hate the design. The "ring" is so touchy that if not touched exactly it takes you some where else! Do you have a regular remote that will work? Also, I have a Samsong A10 cell phone that worked perfectly until the TV was set up. Now many feathers on the phone do not work Says Cloud, Google is constantly closing and I cannot access the camera and storage is closing. Spectrum said call your tech department which I have done 3 times and each time your tech hangs up! .
Written by a customer while visiting Samsung US
Customer Rating
5
Great Deal for the money
on March 6, 2025
Posted by: Kaneda
from Hawaii
This is my 2nd DU7200, the 1st was for my wife which is the 55" model, the DU7200 have a amazing UI, entry level HDR, great for gaming with a great color gamut, the Samsung hub is a plus, great connectivity with Smarthings eco-system, the sound is also great, many apps. We have a Qled on the living room, which have the best image quality ever, the DU7200 is a great deal for the money
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US