Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
Amazing performance. Like a movie theater
on March 5, 2025
Posted by: GrandmaKnits
Son-in-law purchased smart tv for me and it is amazing. Clear picture. Lifelike images. Perfect sound
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on March 5, 2025
Posted by: Steve
the TV was easy to set up. The only complaint is that the remote is a little bit convoluted. I have not looked for an easier remote to use but I hope that there is one.
The picture and the presentation and features that come with the TV are great.
Written by a customer while visiting Samsung US
Customer Rating
5
Terriffic price/performance ratio. Extremely clear
on March 5, 2025
Posted by: LJGNC
from Chapel Hill, NC
I bought this about 6 weeks ago and have really enjoyed it. I had great results with Samsung TV's and now have 4 UHD models and all other brands have been replaced.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great color
on March 5, 2025
Posted by: LindaC
from Pensacola Fl
Great picture. Just wish the sound would be louder
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use menu screens
on March 5, 2025
Posted by: Fred Garvin
from Idaho
This is my 4th Samsung tv. I like the free programs available along with the ease to figure things out.
My only complaint is the new remote control is not user friendly period. I use my older ones.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on March 5, 2025
Posted by: Debs
from Cedar Rapids Iowa
I'm very happy with my new TV. My only disappointment was that I did not have voice recognition. Alexa and I had to buy a different remote enable to have voice recognition as long as the TV last long it was a great deal. It does have great features
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor sound
on March 5, 2025
Posted by: Nanaof6
I bought this because I wanted to get a larger TV. I’m pleased with the size and the color, but I am not pleased with the volume. Some channels will blow your ears off while others. You have to turn it up to a maximum level to even hear you never know which way it’s going to be.
Response from Samsung USBy Samsung Advisor, March 6, 2025
Hi Nanaof6,
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
TV is adequate for price
on March 5, 2025
Posted by: CAM M
Volume varies on channels. Remote control is not easy to use.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Samsung Advisor, March 6, 2025
Hi CAM M,
Thank you for your purchase and feedback. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
For ease of use, you can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for your purchase and feedback. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
For ease of use, you can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US