Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
3
Great Picture/Sound Problems
on March 5, 2025
Posted by: Valerie
from Pensacola, FL
we bought this for our anniversary in May of 2024. Everything was great with the beautiful picture and the great sound until about 4 months after we bought it. Then suddenly, in the middle of a show we are watching, the sound will turn off completely. We have tried everything. The only thing we can do with this smart "alec" TV is to turn the whole thing off, and turn it on again, and then find out way back to our show. Sometimes we have to do that several times before the sound comes back on. Ridiculous!
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi Valerie,
We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support to schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate you sharing details of the sound issue you’re experiencing on your DU7200 TV. There are a few troubleshooting steps I recommend trying:
1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again.
2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output.
3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto.
I hope this helps. Should your issue persist, please contact Samsung Customer Support to schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Easy Installl & Set Up
on March 5, 2025
Posted by: SaltyDog
It's been three months now and I'm completely satisfied with my purchase,. It's as easy to install and set up.
The picture quality is crisp and clean. Only downside is when adding streaming channels it prompts you to save it on home screen, if you miss that, then it doesn't appear until you do a search
The picture quality is crisp and clean. Only downside is when adding streaming channels it prompts you to save it on home screen, if you miss that, then it doesn't appear until you do a search
Written by a customer while visiting Samsung US
Customer Rating
4
Great features. Great picture. Many good apps
on March 5, 2025
Posted by: GW6531
Have had for a few months and it works well. I wish I could add Xfinity streaming app.
Written by a customer while visiting Samsung US
Customer Rating
5
What a picture
on March 5, 2025
Posted by: Ingrid
The image it projects is that of a very expensive TV for an affordable price. I love my Samsung TV
Written by a customer while visiting Samsung US
Customer Rating
4
Picture and sound great UI Display isn't very good
on March 5, 2025
Posted by: Shaggeechaos
from Los Angeles CA
Would give a 5 star review, but the UI Display is poor. The remote is so small and if you are not tech savvy you will struggle. So much advertisement on the home page too.
I would recommend this to a friend!
Features
3
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV
on March 5, 2025
Posted by: Joeboy
Only a week since my son surprised us with the smart TV . We are Seniors and so still checking it out. I think we will be happy with our TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung 75"
on March 5, 2025
Posted by: Jaye
LOVE LOVE LOVE IT!!! The previous Samsung was a 65 inch NOT smart tv. That's how old it was and still going. The sound is sooooo much better and of course the picture is AMAZING! It's so smart it's make me feel dumb.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
TV Apps
on March 5, 2025
Posted by: keelwj
from yorktown va
TV (2) setup was easy. Only issue was adding apps as it is not intutive as how to add them to the main menu. One can delete apps no problem; but add needs improvements.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US