Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
2
55 inches is great
on March 5, 2025
Posted by: Holy cow
This TV is really got a great picture and I love the size. I hate that you can’t just turn it on and be at the channel you left. You have to push another button to get there too confusing for this old lady. i’m even using a universal remote control that’s got numbers on it Accumulate 150 minimum Tha Alive
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi Holy cow,
Thank you for choosing the DU7200 TV and for your review. You can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features.
When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on.
If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off.
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for choosing the DU7200 TV and for your review. You can choose what your TV does when you turn it on by going to Settings > All Settings> General > Smart Features.
When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on.
If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off.
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 5, 2025
Posted by: Bobo
I bought this at Christmas and love it. The color and features are great
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Samsung TV
on March 5, 2025
Posted by: HappyCamper
This Samsung 50" TV is perfect for my entertainment room. The picture display is bright and the color is very vibrant. It was so easy to set up and connect to my AppleTV device. I am very pleased with this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on March 5, 2025
Posted by: Sam25
from Georgia
This was my second Samsung TV. So far so good. No complaints whatsoever. My phone, stove. Fridge and microwave are also Samsung. Not so pleased with fridge, the ice maker always freezes up.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
nothing is required
on March 5, 2025
Posted by: nickname
The TV seems to work so far as I can determine. TOO SHORT?
Written by a customer while visiting Samsung US
Customer Rating
5
Streaming meister!
on March 5, 2025
Posted by: Happy senior
Love the color, the captions, bunches of streaming that it facilitates.
Written by a customer while visiting Samsung US
Customer Rating
2
Rating: 2/5 – Stay Away
on March 5, 2025
Posted by: Adam
from Virginia Beach, VA
I had high expectations when purchasing the Samsung 85” TV, but after months of use, I can confidently say this model has been a huge disappointment.
Application Hub & Performance Issues
The biggest frustration comes from the sluggish and unresponsive application hub. Navigating between apps feels unnecessarily slow, and the transition from the app hub to an actual app takes far longer than it should. For a premium TV, I expected smooth and seamless performance, but instead, I deal with lag and unresponsiveness that make even basic tasks frustrating.
The biggest frustration comes from the sluggish and unresponsive application hub. Navigating between apps feels unnecessarily slow, and the transition from the app hub to an actual app takes far longer than it should. For a premium TV, I expected smooth and seamless performance, but instead, I deal with lag and unresponsiveness that make even basic tasks frustrating.
Severe Burn-In Problems
The burn-in issue is by far the worst problem with this TV. I enjoy watching darker, high-contrast films, but after some use, the burn-in is so extreme that certain scenes are completely unwatchable. Blacks are inconsistent, and ghosting from previous images makes the viewing experience painful. I’ve already had the display replaced once, yet the problem persists—meaning this is either a widespread issue with this model or poor quality control from Samsung.
The burn-in issue is by far the worst problem with this TV. I enjoy watching darker, high-contrast films, but after some use, the burn-in is so extreme that certain scenes are completely unwatchable. Blacks are inconsistent, and ghosting from previous images makes the viewing experience painful. I’ve already had the display replaced once, yet the problem persists—meaning this is either a widespread issue with this model or poor quality control from Samsung.
Final Thoughts
For the price, I expected much better performance, both in terms of smart features and display quality. Between the unbearably slow application hub and severe burn-in problems, I cannot recommend this TV to anyone looking for a premium viewing experience. Even after a display replacement, there has been no improvement, which makes it clear that this is a fundamental flaw in the design or manufacturing of this model.
For the price, I expected much better performance, both in terms of smart features and display quality. Between the unbearably slow application hub and severe burn-in problems, I cannot recommend this TV to anyone looking for a premium viewing experience. Even after a display replacement, there has been no improvement, which makes it clear that this is a fundamental flaw in the design or manufacturing of this model.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi Adam,
Thank you for your feedback and patience in having your TV serviced. If you are still having issues with your TV screen, please reach out to us so we can schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback and patience in having your TV serviced. If you are still having issues with your TV screen, please reach out to us so we can schedule a warranty appointment. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
To many controllers needed
on March 5, 2025
Posted by: UNCLE JOE
The TV is now just over a month and a half in use. I am still finding perks. I do wish I could change chanels with the Samsung remote. I do wish I could change the volume with the cable remote.
Written by a customer while visiting Samsung US