Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
4
Mostly satisfied
on March 5, 2025
Posted by: MeMe
Have had my Samsung for a short period. Been satisfied for the most part. Have had a problem with it communicating with an AT&T wireless router. It has decided not to communicate. Then a day later it connects back up. Don’t understand why. Other than that, have enjoyed the TV
Written by a customer while visiting Samsung US
Customer Rating
4
Still finding the features
on March 5, 2025
Posted by: Muffie
from Montana
I am happy with the TV but the remote is NOT useful to me. It's too small for aged & arthritic hands. I feel that I need a strong light to see the words on it (& I have good eyesight).
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tv
on March 5, 2025
Posted by: GA2025
We bout this about 2 weeks ago! We absolutely love it. The tv has great picture and it has lots of options on it. The only thing I don’t like is the remove where the volume is, because if you are not careful it will go to something off spectrum.
Written by a customer while visiting Samsung US
Customer Rating
4
Living room tv
on March 5, 2025
Posted by: Jorge
Only problem I’m having is that the TV occasionally goes back and resets
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Remote control needs to be redesigned!!
on March 5, 2025
Posted by: SummerLisa
Remote control is very difficult to operate. Even something as basic as muting Volume is not 100%. It works only half of the time. . Samsung! you need to put in more buttons that work and design the remote for ease of use for viewers.
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi SummerLisa,
We appreciate your review of the DU7200 TV. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Du2000. Love the TV!!
on March 5, 2025
Posted by: Big bird
I love the picture,and everything, but the thing I don't like is that doesn't have a optic port, to plug in sound bar, but I have it Bluetooth to the TV. I love my Samsung TV!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Television
on March 5, 2025
Posted by: Gram
from South Dakota
While we like this Television we feel the picture could be a bit more vibrant and colorful.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Could not hard wire the TV to our sound bar.
on March 5, 2025
Posted by: None
from Chambersburg, PA
I bought this Samsung TV about two weeks ago and was disappointed we could not hard wire it to our Samsung sound bar. And last night the pixels got messed up while watching a show.
Response from Samsung USBy Samsung Advisor, March 5, 2025
Hi None,
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
Regarding any screen abnormalities you are seeing on your screen, please run a Picture Test to determine if the TV causes the problem. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue continues to appear on all sources and the picture test, this will require service. For assistance in setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for your feedback on the DU7200 TV! Your TV offers 3 HDMI ports and is Bluetooth and Wi-fi capable. If your sound system requires an optical out port, you can utilize an HDMI to Optical Converter, which is available at most electronic stores!
Regarding any screen abnormalities you are seeing on your screen, please run a Picture Test to determine if the TV causes the problem. Picture Test displays a high-definition picture you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue continues to appear on all sources and the picture test, this will require service. For assistance in setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US