Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
4
Great TV, horrible remote
on February 22, 2025
Posted by: jaquee
Picture is beautiful. Would have loved to have had an insert explaining some of the features. The remote is small, unlit and there's no sleep button.
Written by a customer while visiting Samsung US
Customer Rating
1
NOT IMPRESSED AT ALL
on February 22, 2025
Posted by: ROBOCAT
do not like the very small remote as its hard to use with such small buttons/controls. the volume bar is fussy and also inadvertently mutes sound. Maybe it's a learning curve but to get to regular broadcasting it is not logical . Picture is no better than my 9 year old less smart tv. Would to purchase again.
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi ROBOCAT,
We appreciate your feedback and are sorry to hear that you are not satisfied with your experience.
Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
Finally, below are a few settings that I recommend adjusting to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback and are sorry to hear that you are not satisfied with your experience.
Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
Finally, below are a few settings that I recommend adjusting to improve your picture.
Go to Home > Settings > All Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
5) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to Settings > All Settings> Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Picture quality ease of operation superior quality
on February 22, 2025
Posted by: Done
Bought for the downloaded app’s also picture quality is great
Written by a customer while visiting Samsung US
Customer Rating
1
Sound not working
on February 23, 2025
Posted by: Don d
Volume not working , have it at 100% and I can just hear it. Plan on calling you tomorrow morning to discuss the problem
Response from Samsung USBy Samsung Advisor, February 24, 2025
Hi Don d,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture
on February 24, 2025
Posted by: shar
Bought this prior to Christmas for a new 4 season room
Written by a customer while visiting Samsung US
Customer Rating
5
Great
on February 24, 2025
Posted by: Mama
from Everett WA
I bought it eight months ago and I am so happy I did it.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Satisfying first Samsung TV
on February 25, 2025
Posted by: Jeys
from Thornton, CO
My first ever Samsung TV. This fit nicely for the price, size and picture quality for a loft TV. The room is well lit but still picture is quite bright and contrast is good. Have watched some regular content but nothing to test it's display extremities , so far so good. Audio is loud enough but have my old Yamaha bar hooked in. Build seems to be a bit flimsy plastic feeling as I can feel the body slightly bend or budge while setting up the TV, so feels bit unsafe with a feeling that I might break it. Reduced a star coz of the flimsy feel with the remote and TV build quality. Have to see how long they hold compared to the build quality of my still running Sony from 14yrs ago.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful unit.
on February 26, 2025
Posted by: MammaCarol
I love this TV. The Picture quality and the sound is phenomenal. The ease of using whatever streaming service I have is very easy and user-friendly, which is good especially for a senior citizen. I even enjoy many of the programs on Samsung plus.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US