Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
Very good tV.
on February 20, 2025
Posted by: Biilly
from Knoxville, TN
Good picture, small remote, good navigation, and easy setup.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not that happy with this tv.
on February 20, 2025
Posted by: noteableburn
We've always liked Samsung products. This time, we bought a 65 inch crystal screen tv. The picture is great. However, the sound has to be turned up high (35-50, or more) to comfortably listen to. Movies are much worse. I learned that the volume limit is 100. We've had in the high 80s for movies. I'm very disappointed in this aspect.
Response from Samsung USBy Samsung Advisor, February 21, 2025
Hi noteableburn,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
I hope this helps improve your audio experience. Should you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on February 20, 2025
Posted by: 65 TV
from Traverse City MI
Always bought Samsungs.
Couldn’t resist current purchase because of the price.
Couldn’t resist current purchase because of the price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful
on February 20, 2025
Posted by: Linda T
from Louisville, Kentucky
I absolutely love my frame tv - looks like beautiful piece of art - a friend visiting this week didn’t believe it was a tv until I switched over from art to tv. I bought a very pretty gold wooden frame for it. TV has great picture & sound !
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great value
on February 20, 2025
Posted by: RandallF
from Alameda, CA
Great TV. Good picture. This TV an Internet capable Smart TV. It is compatible with Xfinity cable. No complaints for such a good price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on February 20, 2025
Posted by: Braino
from Lincoln, Il
Bought this TV about two months ago and love it. Nice to have the preloaded apps.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on February 20, 2025
Posted by: goldie8899
We bought our tv a few weeks ago. Easy installation and setup.
Love the picture quality and we are very happy with it.
Love the picture quality and we are very happy with it.
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage TV
on February 20, 2025
Posted by: Calvin
from Louisiana
I purchase this tv about a month or so ago and it’s the worst one I every purchase I had to purchase a sound bar to be able to hear the audio the had to purchase apps to be able to play my stuff . The remote is a piece of junk This Tizen operating system is a piece of garbage and if I could afford it some one else TV I’d take a hammer to it so no one would have my issues
No, I would not recommend this to a friend.
Features
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 21, 2025
Hi Calvin,
I'm very sorry you are not satisfied with the DU7200 TV. Please know your opinion is important to us and will be shared with our internal product teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
I'm very sorry you are not satisfied with the DU7200 TV. Please know your opinion is important to us and will be shared with our internal product teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US