Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
4
Great picture, but other issues exist
on February 8, 2025
Posted by: Cimp
from Tempe, AZ
I purchased this TV a few weeks ago. There was no user manual and that is very disappointing. I don't have 'cable', I use a convertor box for watching TV. I got it hooked up the first day with a few issues, but it has been working fine until last night. In the middle of watching a game head into overtime, no less, the TV stopped recognizing the convertor box connection. I keep trying to get it back, but it is frustrating.
On the other hand, the picture is awesome, the connect to internet works great so I can watch Peacock and Hulu, but so far, I don't really use the other features. I can't seem to adjust the volume and that is a huge irritation.
I did download the manual, but it seems to be a million pages and I would really like just an easy nuts and bolts user guide to hooking up. How do I watch basic over the air TV? Like PBS, ABC, CBS, NBC, FOX and others? Am I gonna miss the Super Bowl tomorrow???
On the other hand, the picture is awesome, the connect to internet works great so I can watch Peacock and Hulu, but so far, I don't really use the other features. I can't seem to adjust the volume and that is a huge irritation.
I did download the manual, but it seems to be a million pages and I would really like just an easy nuts and bolts user guide to hooking up. How do I watch basic over the air TV? Like PBS, ABC, CBS, NBC, FOX and others? Am I gonna miss the Super Bowl tomorrow???
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and features!
on February 8, 2025
Posted by: Santa Poppa
from Pensacola, FL
I bought this television to replace one that had stopped receiving wifi very well. This one is excellent and has a beautiful picture along with many features I didn't have before.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Crisp and Clear
on February 9, 2025
Posted by: Noelstradamus
from Tampa, FL
One of the best TV purchases I've ever made. I don't have a lot of spare time to sit and watch TV, but when I do I am very pleased with my 85" Crystal UHD TV
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Defect in picture
on February 10, 2025
Posted by: Keith
from Gladwin Michigan
Bought in Dec and the picture has what appears to be a good size Defect, the picture slopes down as its melting.
This question mail option to download pic will not.function
This question mail option to download pic will not.function
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, February 12, 2025
Hi Keith,
So we can better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
So we can better assist you, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Hard to use remote
on February 10, 2025
Posted by: Mike
TV is good however Remote is too small and not easy to use.. 3 Stares because of the remote.. would have been 5 stares if better and easier friendly remote..
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Advisor, February 11, 2025
Hi Mike,
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Do not like tiny remote
on February 10, 2025
Posted by: Anonymous
The remote is too small,cant read letters. Please send larger remote like I have my other Samsung
Tv.
Tv.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture and yes gestures but that voice 😝
on February 12, 2025
Posted by: Jpdda
I don’t like the voice. I can’t understand it sometimes and hate when it’s very obvious the voice is not coming out of the mouths of the people talking.
Written by a customer while visiting Samsung US
Customer Rating
2
Good picture
on February 13, 2025
Posted by: Barbara
For an older adult on their own it’s overwhelming to set up and program hadmine three weeks and still don’t have it done well
Response from Samsung USBy Samsung Advisor, February 14, 2025
Hi Barbara,
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US