Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
1
Remote Control
on February 6, 2025
Posted by: jeffmick
This is the most confusing remote control I have ever seen or even tried to use.
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi jeffmick,
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your opinion on the DU7200 TV remote. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Glad I bought it (with one or two caveats)!!
on February 6, 2025
Posted by: Phil
from New Jersey
I bought this television a few months ago and I am very happy with the purchase.
My concern is with the lack of literature on how to use all its features. I am old school and would appreciate a manual. Maybe even an on-line (or instore) class to learn about its features.
My concern is with the lack of literature on how to use all its features. I am old school and would appreciate a manual. Maybe even an on-line (or instore) class to learn about its features.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Phil,
Thanks for your feedback. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
There are also built-in guides available on your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for your feedback. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
There are also built-in guides available on your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you’d like more help with settings, we are always happy to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Mixed
on February 6, 2025
Posted by: Marty
Lots of Samsung TV channels to watch. Color level was low, seemed to be washed out. Adjusted as much as possible but still not very bright. Previous Samsung TV was much better. Remote without numbers is very cumbersome to use.
Written by a customer while visiting Samsung US
Customer Rating
5
Nice picture
on February 7, 2025
Posted by: Fred
Bought this tv for wanted larger one Pic is clear.But the remote is to small and no instructions about tv so elderly are screwed on running.
Written by a customer while visiting Samsung US
Customer Rating
1
Bad reception
on February 7, 2025
Posted by: Sadly
Disappointed in the tv receiver..had a 14 yr old Samsung that received 44 ai channels..new one gets 15..unhappy
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Sadly,
If you’re not receiving all channels, first ensure that your coaxial cable is securely connected to the TV.
Then, run Auto Program: Home > Menu > Settings > All Settings > Broadcasting > Auto Program. Select Start to begin auto-programming, and then select either Air, Cable, or Both.
- Select Air if you're using an antenna only.
- Select Cable if you're using a cable box only.
- Select Both if you're using an antenna and a cable box. You will get the most channels this way.
If you're still having difficulties, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~Samsung Advisor
If you’re not receiving all channels, first ensure that your coaxial cable is securely connected to the TV.
Then, run Auto Program: Home > Menu > Settings > All Settings > Broadcasting > Auto Program. Select Start to begin auto-programming, and then select either Air, Cable, or Both.
- Select Air if you're using an antenna only.
- Select Cable if you're using a cable box only.
- Select Both if you're using an antenna and a cable box. You will get the most channels this way.
If you're still having difficulties, please reach us on Facebook or Chat with us on the Samsung website. You can also reach us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
No paramount plus
on February 7, 2025
Posted by: Miggret
Everything is great I just wish I had checked and found out I cannot get paramount plus app on this samsung
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Miggret,
Please know that Paramount+ is available on the DU7200 TV.
Go to Home> Left Cursor> Search Bar> Type in Paramount Plus and search.
If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Please know that Paramount+ is available on the DU7200 TV.
Go to Home> Left Cursor> Search Bar> Type in Paramount Plus and search.
If you continue to have issues, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful picture
on February 8, 2025
Posted by: Bawitdaba
from Salina, KS
Crystal clear screen. Could do without the clutter of app icons I don't have or want. Would be nice if they only appeared after subscribing. Could be easier to navigate for the less tech savvy. The "legs" are unattractive. Sturdy enough, but wider legs would create a more balanced aesthetic for more cosmetic appeal. Removed one star for the things I don't like but the picture quality is beautiful.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good Bedroom TV
on February 8, 2025
Posted by: Johnny
Have owned this set for about 3-4 months and overall am pleased considering the price, however it will exit the Spectrum App unexpectedly at times. It has been great for the bedroom, but isn’t as fast when doing certain things or opening apps like the Spectrum app as I thought it would be.
Written by a customer while visiting Samsung US