Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
1
Not impressed
on February 6, 2025
Posted by: Tams
T v Always wants to show the Samsung guide. It caches a program and won't let you change to trinity stream without emptying cache every day.
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Tams,
Thank you for reaching out to us about the issues you are experiencing. Please try the below troubleshooting steps:
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Finally, please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~Samsung Advisor
Thank you for reaching out to us about the issues you are experiencing. Please try the below troubleshooting steps:
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update. I recommend enabling auto-updates to ensure you do not miss any Firmware Updates. Go to Settings> Support> Software Update> then select Auto Update.
Next, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
Finally, please ensure that your TV is in Home Mode by going to Settings> All Settings >General & Privacy System> Manager Usage Mode> Home Mode.
If you continue to have issues, please give us a call at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Remote control
on February 6, 2025
Posted by: CARLOS
The only thing don't like the control don't have numbers to change channel
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great but not user friendly.
on February 6, 2025
Posted by: Jasper
from New Carlisle, Ohio 45344
I replaced my 8 year old Samsung flatscreen with this 43” smart flatscreen. TV viewing is great and I have adapted several streaming apps. I am replacing the Roku streaming service. The instructions with the new tv were lacking greatly, especially with regards to the features on the remote. Little instruction beyond the power button function. I still don’t understand the function of three buttons on the remote control.
I would recommend this to a friend!
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 10, 2025
Hi Jasper,
We appreciate your review of the DU7200 TV. Please know that you can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
I hope this helps! If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. Please know that you can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
I hope this helps! If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV - No Digital Audio
on February 6, 2025
Posted by: Philh
from Plano, TX
Great Picture. I love the Samsung for the Samsung TV - It's like most of what's on cable and a lot of streaming for free. I'd give it 5 stars but I'm really tired of manufacturers removing choice, in this instance where'd the digital/optical audio out go? Bluetooth has latency and quality issues.
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features. I set the timer for the TV.
on February 6, 2025
Posted by: Baby
I bought this a month ago. I am technically challenged but I was able to handle it. It is working fine.
Written by a customer while visiting Samsung US
Customer Rating
5
We Love It!
on February 6, 2025
Posted by: Shelley
We bought our 75" Samsung television a few months ago and WE LOVE IT! It has terrific color, and is so large that you feel that the actors are in the room with you.
We also appreciate that it was delivered to our home. It was painless.
We also appreciate that it was delivered to our home. It was painless.
Written by a customer while visiting Samsung US
Customer Rating
3
Ok but…
on February 6, 2025
Posted by: Vicki in CO
from Denver CO
The tv has great sound and picture, however, I have Roku/Fubo and interfacing was horrible.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Vicki in CO,
We appreciate your feedback on the DU7200 TV's User Interface. Please know your opinion will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your feedback on the DU7200 TV's User Interface. Please know your opinion will be shared with our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Good
on February 6, 2025
Posted by: Arianna
Good picture quality. Over all great quality, the only thing I will like for the TV to have higher volume and sound.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US