Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
Great buy!
on February 5, 2025
Posted by: Bob k
from North Myrtle Beach
Great tv! Easy apps. Love it! Thought it would be a cheap tv because of the price but very surprised at the quality of the picture and ease of use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Tv good remote not
on February 5, 2025
Posted by: Doug
The tv has a great picture but the remote doesn’t respond good sometimes
Written by a customer while visiting Samsung US
Customer Rating
1
Bizarre
on February 5, 2025
Posted by: FGS1
from Enfield CT
Bought this TV 5 days ago and every 7-10 minutes the screen goes black. In about a minute it comes back on and freezes for a brief moment and then in about 7-10 minutes it goes black again. It ran perfectly for a full 4 days w/o any problems. I am absolutely baffled.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, February 6, 2025
Hi FGS1,
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
Give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
If you've switched on your TV and the sound comes through fine, but you do not see any picture, there are three potential issues.
1) A connection issue is the most common problem where there is a bad connection, faulty cables, or improper installation.
2) An issue with the device connected to the TV. There may be a video output setting on the device that you must set properly before it will output to the TV.
3) There is something wrong with the TV, requiring a technician to assess the TV and find a solution.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
Give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Simple to follow prompts for setup
on February 5, 2025
Posted by: haynorm
Great tv, simple and easy to operate, great picture and sound. Its the first smart tv I’ve owned and if I was in a better place financially I would purchase another one just like it for the bedroom.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely Disappointed
on February 6, 2025
Posted by: Robin
from Atlanta
The size and price of the television was a good value. However, the remote control is extremely difficult to use and actually prevents us from watching the television at all. We purchased this one for our bedroom and we’re going to get a larger for our family room. We definitely won’t be buying another disaster like this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
4
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Robin,
Thank you for your feedback. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for your feedback. Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Love our new tv
on February 6, 2025
Posted by: Jackie
It’s been a week and we love our new tv! The set up took a little time to figure out but in the end it was worth it! Great picture great purchase! The only downfall is the remote, needs a better remote!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on February 6, 2025
Posted by: Luvbeach
from North Carolina
I bought this TV in December 2024 and I’ve enjoyed every minute of watching it. This is my 2nd Samsung TV. My first one was a 50 inch and I got it over 10 years ago and it’s still got a great picture and working great. I put it in the spare bedroom. I just wanted a 65 inch and decided in December when I saw it on sale that I couldn’t pass it up. I’ve never had any issues. Do yourself a favor and check out Samsung TV’s.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 6, 2025
Posted by: Implumber
Very happy with this tv. It's a great size, easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US