Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
4
Our second Samsung
on February 5, 2025
Posted by: coolcoach67
from Urbandale, Iowa
This is the second Samsung I have purchased in the last four months after we moved. I like the quality and the steaming availability.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
good picture
on February 5, 2025
Posted by: hate to complain
I bought tis set appx. 4mo's ago and overall have been happy with it. The only problem has been the sound keeps
vascillating up and down. You have to keep the remote in hand and constantly increase or decrease the volume.
vascillating up and down. You have to keep the remote in hand and constantly increase or decrease the volume.
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi,
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I apologize for the inconvenience you have had with the inconsistent sound volume. Please try adjusting the following Settings to improve your experience.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume = On.
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test.
If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
What a great purchase!!
on February 5, 2025
Posted by: Anonymous
from Port Orange Fl,
The Samsung 85" Crystal UHD TV is a great choice for anyone looking for a large-screen TV with excellent picture quality and a variety of features. It's perfect for watching movies, TV shows, and sports. While the sound quality could be better, it's still decent for a TV of this size. Overall, this TV offers a great value for the price.
Would I recommend it?
Yes, I would definitely recommend the Samsung 85" Crystal UHD TV to anyone looking for a large-screen TV with excellent picture quality and a variety of features. It's a great value for the price and will provide you with an immersive viewing experience.
Would I recommend it?
Yes, I would definitely recommend the Samsung 85" Crystal UHD TV to anyone looking for a large-screen TV with excellent picture quality and a variety of features. It's a great value for the price and will provide you with an immersive viewing experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Bad remote
on February 5, 2025
Posted by: Theatsa
I bought this TV a few weeks And the remote control needs to be reset about once a week. I know how to do it but nobody else in my household does and it’s a pain in the butt.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on February 5, 2025
Posted by: GoBison
Purchased the TV because we wanted a larger screen. Excellent color quality and ease of use. Sper easy to install; and set up!
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung tv 75
on February 5, 2025
Posted by: Moe s
Very good,good good good , awesome enjoying, great
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent
on February 5, 2025
Posted by: Wilkesrichard
Unit is outstanding. Great Pic. Really Great. Easy and smooth to operate, except. Be sure to get a remote with voice recognition. Most of what I watch is streaming.
Written by a customer while visiting Samsung US
Customer Rating
3
Small remote control buttons
on February 5, 2025
Posted by: Coco
Unfortunately, I am not smart enough to be able to use a smart tv. The remote controls buttons are so small. Itʼs hard for us seniors with our arthritic fingers to maneuver. Also the key pad is not lit. Wish I could get a larger, senior friendly remote. Remote control has no microphone to search, even tho screen says ask......
Response from Samsung USBy Samsung Advisor, February 6, 2025
Hi Coco,
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for choosing the Samsung DU7200 TV and for taking the time to provide us with detailed feedback on your experience. Your opinion is important to us and will be shared with our internal product teams.
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US