Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
Great features
on February 5, 2025
Posted by: Donna
from kcmo
We bought it a few weeks ago and have no complaints- good pic/ sound
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice sharp picture
on February 5, 2025
Posted by: PNW Brian
Bought this TV 3 months ago to replace an older Samsung. This Tv has so many functions I don't know where to start. Great value for the money. And I was able to use the old mounting bracket for an easy install.
Written by a customer while visiting Samsung US
Customer Rating
3
Not a great purchase!
on February 5, 2025
Posted by: Dbone
from Santa Rosa, Ca
Bought this a few weeks ago for my mom. The remote is a joke. You can't control the volume other than mute it and there's not even an input button. I find this TV not very user friendly. Had to buy a Roku with a better remote for her to work it correctly. Picture quality seems decent.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi,
We appreciate your feedback on the DU7200 TV remote. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
We appreciate your feedback on the DU7200 TV remote. Please know that you can control the volume of your TV by pressing the +/- button up to increase the volume and down to decrease the volume. To mute the sound, press the button.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Problems
on February 5, 2025
Posted by: Don Bibb
from Jonesboro, Arkansas
I will never purchase another appliance of yours. I have four Samsung Televisions and have not had a problem. The appliances the contractor put in the home have caused nothing but problems since we took possession and moved in.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi Don Bibb,
Thank you for reaching out to us. To best assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Thank you for reaching out to us. To best assist you, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
2
Good picture
on February 5, 2025
Posted by: None
I bought this tv a month ago and I am not very happy with it. Very low volume. Can't hear it. Cannot get all my local channels.
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi,
Thank you for sharing your experience with the DU7200 TV.
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’re not receiving all channels, first ensure that your coaxial cable is securely connected to the TV.
Then, run Reset or Auto Program.
• Home > Menu > Settings > All Settings > General & Privacy > Reset
• Home > Menu > Settings > All Settings > Broadcasting > Auto Program
I hope this helps. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Thank you for sharing your experience with the DU7200 TV.
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’re not receiving all channels, first ensure that your coaxial cable is securely connected to the TV.
Then, run Reset or Auto Program.
• Home > Menu > Settings > All Settings > General & Privacy > Reset
• Home > Menu > Settings > All Settings > Broadcasting > Auto Program
I hope this helps. For further assistance, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV at great price
on February 5, 2025
Posted by: Desert fox
As always Samsung does not disappoint. This TV has great picture and sound! Like all electronics it was a bit challenging to get up and running but phone support helped although it too two calls to get the right tech.
Written by a customer while visiting Samsung US
Customer Rating
5
😁
on February 5, 2025
Posted by: Cali
from Alabama
I bought about 2 months ago and love it so far. Definitely made the right choice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 5, 2025
Posted by: Like it
nice crystal clear picture. nice sound as well. like it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US