Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
1
TV sucks!
on February 5, 2025
Posted by: Mountainman
I don’t suggest buying this TV! The remote sucks! The sound is awful and the TV itself is horrible! I wish I had never bought this pile of junk!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi Mountainman,
I'm very sorry you are not satisfied with your TV. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
Regarding your issues with sound on the TV, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
I'm very sorry you are not satisfied with your TV. We understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
Regarding your issues with sound on the TV, there are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Tv remote
on February 5, 2025
Posted by: Charlie
I am disappointed in the tv remote that comes with your product
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi Charlie,
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung remotes are designed to be convenient and useful, but we understand if you’d prefer to use a third-party remote, whether it’s a universal remote, a game controller, or something else! Whether you are replacing a lost remote or using an alternative remote to help reduce clutter, a third-party remote is a great option to use to control your Samsung TV.
You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung tv
on February 5, 2025
Posted by: liz55
Returned my Samsung tv. Hate the Samsung remotes. Please make them chunkier and easy to open.
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi liz55,
We appreciate your feedback and are sorry that you were unhappy with the Samsung DU7200 TV remote.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~Samsung Advisor
We appreciate your feedback and are sorry that you were unhappy with the Samsung DU7200 TV remote.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, we would be happy to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
It is ok
on February 5, 2025
Posted by: Kdub
It is ok changed from LG in main room. Thought apps you would be able to add more apps. Also thought it would be easier to cast to tv from devices. Not that easy Mx.
Features
3
Performance
3
Design
4
Value
4
Response from Samsung USBy Samsung Advisor, February 5, 2025
Hi,
Thank you for your review. Please know your TV has a built-in app store with hundreds of apps available to choose from.
If you need more help, we have step by step guides available to assist you: https://www.samsung.com/us/support/answer/ANS00062199/
You can also call us with any questions. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for your review. Please know your TV has a built-in app store with hundreds of apps available to choose from.
If you need more help, we have step by step guides available to assist you: https://www.samsung.com/us/support/answer/ANS00062199/
You can also call us with any questions. You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Five star value
on February 5, 2025
Posted by: Moemoney
Great value for your money you won’t be disappointed
Written by a customer while visiting Samsung US
Customer Rating
3
Picture
on February 5, 2025
Posted by: Louie
from New Jersey
Overall picture quality is excellent. Sound, fair. My only disappointment, no connection for my TV ears (back of tv) and I'd like to know why it was never considered during design and build of this model.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Advisor, February 7, 2025
Hi Louie,
Please know that the DU7200 TV has a built-in tuner and a coaxial input to connect an external antenna.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Please know that the DU7200 TV has a built-in tuner and a coaxial input to connect an external antenna.
If you need further assistance, we would be happy to help! Please feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8 AM to 12 AM EST, seven days a week. You can also chat with us on Samsung.com for immediate assistance.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great Samsung Television
on February 5, 2025
Posted by: Michael
from Holiday, Florida
Great picture! Nice huge size. Mounted to wall on stand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect picture!!
on February 5, 2025
Posted by: Britviewer
I’ve been extremely pleased with my new T.V. It’s a perfect size for my space, & the picture is crystal clear!! A huge improvement on what I had before!!
Written by a customer while visiting Samsung US