Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
GREAT PRODUCT
on December 29, 2024
Posted by: Vhnguy
[This review was collected as part of a promotion.] Great TV with great price. Pictures are clear and Sound are great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture, great sound. Best tv i own
on December 30, 2024
Posted by: ShoppingMama
[This review was collected as part of a promotion.] I absolutely love this tv! It's for our living room, best picture we could've got! And for the price at the time, it was a steal. By far the best TV I've own. I've definitely fallen asleep in my living room a few times too much, just can't seem to leave it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall great television
on December 31, 2024
Posted by: Sachet
[This review was collected as part of a promotion.] My samsung t v has great features.
I use my t v to stream music and watch the shows occasionally.
I love the quality of its sound.
I use my t v to stream music and watch the shows occasionally.
I love the quality of its sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome picture quality, features, and apps
on January 2, 2025
Posted by: OneCreativeWoman
[This review was collected as part of a promotion.] I'm still learning all the features on the TV. I'm a movie buff and love the movie experience in my own home. I stubbled upon some free videos including some related to health and fitness--perfect for new year's resolutions/goals. The TV set-up process was effortless considering the last Samsung tv that i had. I gave it 4 stars instead of 5 because the surround sound is as robust as my previous Samsung tv. I have to really turn up the volume to 30+ for that movie experience. Also, the instructions for connecting an external receiver (with surround sound) are not clear. I will do some more research to figure it out because this TV is still a keeper. This model also has more storage than my previous TV which is another plus so I'm able to add more apps.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very good buy
on January 5, 2025
Posted by: Teebrown
[This review was collected as part of a promotion.] This is a very good choice for a television. Am very pleased with pic. quality ease of setup. Connected to WiFi very easy procedure. Love the Samsung channels built into their sets. I haven’t made it to the end of the list yet. I start scrolling to see how many channels their are and end up finding something to watch.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good picture, good tuner, good price
on January 11, 2025
Posted by: Sorry comma Dave
Just got one. Manuals are spare, and on-line only. Only 3 hdmi ports. Way too much stress put on "smart" features. Great picture. 0K sound. Almost no conrols on the tv: most are on the remote, or require using software menus.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Don't buy
on January 15, 2025
Posted by: Lynn
from Wisconsin
Crappy remote. Why no Mic? No access to mic. What was the reason? A basic feature that has been around for a very long time. Can be used with Alexa, oh goody. A device that gets things wrong a large percentage of the time and conversations end with yelling, so yay, put two lacking devices together so a company can save a few pennies. Also nothing intuitive about this interface, regret purchase is a challenge everyday.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, January 16, 2025
Hi Lynn,
We appreciate your purchase and understand your frustration. We are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
We also understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
We appreciate your purchase and understand your frustration. We are sorry for any confusion regarding voice assistants. You are correct, the DU7200 does not have voice assistants built in. However, they do work with Alexa. You can connect them to your existing Alexa device to ask them to turn on your TV, change channels, control volume, and more.
Our DU8000 TV Series and above offer voice command and built-in voice assistants.
We also understand there can be a learning curve when you get a new TV! This is why we have built a guide built into the TV that teaches you how to use your remote.
You can learn how to use your Samsung Remote by going to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need assistance connecting your external Alexa device or if there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
3
Don't switch from Roku
on January 18, 2025
Posted by: Nancy
from NYC
I have been a Roku girlie for 10 years but then got gifted a larger Samsung tv. Samsung's interface is not as user friendly as Roku and definitely not as pretty. The home screen also aggressively pushes Samsung TV and their options - I don't care, I just want my apps. The remote is also limited given the app version of the remote has a worse UX and UI than the actual TV. The TV shows microphone capabilities but the remote does not have that function. I am giving this 3 out of 5 stars because at least the picture is decent and sound is fine. But otherwise, this TV is unnecessarily complicated.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
3
Response from Samsung USBy Samsung Specialist, January 20, 2025
Hi Nancy,
Thank you for sharing your thoughts on the interface and remote - we'll be sure to pass your feedback along to our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your thoughts on the interface and remote - we'll be sure to pass your feedback along to our internal teams.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US