Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
3
Tv shows are dark
on June 8, 2025
Posted by: Frustrated
The view is very dark on certain movies and tv shows. I have done all of the recommended fixes to no avail. Will not purchase this brand again.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Advisor, June 9, 2025
Hi Frustrated,
I’m sorry to hear you’re not fully satisfied with the DU7200 TV’s picture quality. You mentioned already trying adjusting some settings, however I am going to put a few suggestions below, in case you have not tried these specific ones.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
I’m sorry to hear you’re not fully satisfied with the DU7200 TV’s picture quality. You mentioned already trying adjusting some settings, however I am going to put a few suggestions below, in case you have not tried these specific ones.
First, let’s ensure you are running the latest Firmware Update. Go to Settings> Support> Software Update.
Next, If the colors on your TV are correct but just a little too dark or bright, you can try adjusting Picture Modes, Contrast, Brightness, or Sharpness settings.
For darker scenes, I recommend Dynamic Picture Mode, which makes pictures brighter and clearer in bright viewing environments. Go to Settings > All Settings> Picture > Picture Mode > Dynamic.
Or you can manually adjust the Brightness by pressing the HOME button on your remote, then navigating to Settings > All Settings> Picture > Expert Settings.
You may also want to disable Power Saving Mode, which automatically adjusts the brightness to reduce the TV’s power consumption. Go to Settings > All Settings> General > Eco Solution> Power Saving Mode.
I hope this helps to improve your picture. Should you need further assistance, please contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great features but I expected more
on June 10, 2025
Posted by: Lynn
from Cailf
I like the TV and everything, but it does not have the feature where I can ask a push-up button and ask for what I want to play Something like Alexa
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
It's okay.
on July 11, 2025
Posted by: TCFord
We love the picture. However, after only owning this t.v. for three weeks, we already had to unplug it for a soft restart as we had no volume. Since then, we have had to unplug it almost once a week in order to watch it. The Samsung t.v. we had before this one we didn't need to unplug until years later. We laughed at a Samsung refrigerator we certainly were not going to buy because we cannot reach behind where it would be to keep unplugging it. We have Samsung phones and have enjoyed being able to connect to our t.v.
Our faith in Samsung is fading.
Our faith in Samsung is fading.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
TV the way they want you to see it-limited outputs
on July 11, 2025
Posted by: Mikel
Love how everything is written up as techy but when it comes to power consumption it says Typical Power Consumption
89
89
89 what??? oh watts? yeah- too hard to put a W after 89
Response from Samsung USBy Samsung Advisor, July 14, 2025
HI Mikel,
We are sorry for any confusion. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
We are sorry for any confusion. If you have any questions or need help, we’re always here. Call 1-800-SAMSUNG from 8AM - 12AM EST, seven days a week, or connect with a LiveChat agent anytime by selecting ‘Support’ on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
great TV
on July 28, 2025
Posted by: verinha
loving my new TV !! great features, super light and it fulfills entertainment needs
Written by a customer while visiting Samsung US
Customer Rating
4
Good but need bolt sizes
on August 11, 2025
Posted by: TVgirl17
Great TV, just confused on what size bolts the TV takes in order to mount it. I have a universal mount that will put any size TV up but it didn't come with its own bolts which is weird.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Turns off mid show
on August 17, 2025
Posted by: Kristi
from Gardnerville, NV
I bought this tv one year ago and only used it during the few winter months. Just tried to watch a show and it shut off mid show and will not come back on.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on August 22, 2025
Posted by: Morgin
[This review was collected as part of a promotion.] There was not an option for my model tv. UN55DU7200DXZA
Value
4
Written by a customer while visiting Samsung US