Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
4
Great tv, lots of tv Goodies
on June 5, 2025
Posted by: Chuck
from Bay City Texas
Great tv, works fine but cannot give it 5 stars as it will not allow me to play my nil plus without great difficulty. Had I known this I would not have bought the tv. At times I feel the control could be easier to use. Great picture, we use surround sound by Bose, Lots of tv goodies.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
What does this mean?
on June 5, 2025
Posted by: Judy
Too complicated for a technology challenged senior!
Response from Samsung USBy Samsung Advisor, June 5, 2025
Hi Judy,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture
on June 5, 2025
Posted by: Traci
from D'iberville, MS
I am very happy with my Samsung televisions, we have several in our home. The 2 newest TV's have the updated home which took some getting used to, but ultimately I do like it.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Review
on June 5, 2025
Posted by: Rouge
Great selection of shows. Only thing I would change is the length of ads.
Written by a customer while visiting Samsung US
Customer Rating
3
Good picture
on June 5, 2025
Posted by: Judy
from St. Louis MO
Terrible remote. I.have to look up what anything on there is and sometimes that works sometimes not. I’m 81 years old and there isn’t much on there that I can figure out on my own. Why can’t the remote tell you what it does. Never had any problem with my previous. I guess this is for very savy people. Even this review is hard to use—like I can’t get back to the top of this block that I’m typing in
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
2
Value
3
Response from Samsung USBy Samsung Advisor, June 5, 2025
Hi Judy,
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
We appreciate your review of the DU7200 TV. To learn how to use your Samsung remote and understand the settings on your TV, please use your remote to access the remote guide. Go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
1
Not for the older folks.
on June 5, 2025
Posted by: Bobby
As we get older we need to add things to help us hear the TV shows better. After I made this purchase I found I need to purchase an item to help me hear the TV better. I also purchased the same item for my 65 inch tv. Everything worked well with that tv. How ever this tv lacks the ability for me to have the necessary hearing unit to connect to this tv. The optical ability is needed. I have to consider returning this unit and purchasing a unit that addresses my needs.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Advisor, June 5, 2025
Hi Bobby,
Thanks for sharing your thoughts on the inputs available on the DU7200 TV. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Thanks for sharing your thoughts on the inputs available on the DU7200 TV. If there's anything we can do to improve your experience, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
loving samsung!
on June 5, 2025
Posted by: scorpiochick
im loving the tv, it shows all the perfections and its the size i wanted for a great price!
Written by a customer while visiting Samsung US
Customer Rating
3
Poor Volume
on June 5, 2025
Posted by: Vivian
The picture is excellent but the volume is not. At 100 the volume is like when you have a regular TV at 30. That is the only fault I found on this TV.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
4
Response from Samsung USBy Samsung Advisor, June 5, 2025
Hi Vivian,
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Thank you for sharing your experience with low volume. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you need more help, Samsung is here for you! Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Written by a customer while visiting Samsung US