Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
Great Television
on May 20, 2025
Posted by: Shopper
Easy to set up. Quality picture. Easy to navigate.
Written by a customer while visiting Samsung US
Customer Rating
3
Processor
on May 20, 2025
Posted by: Nick
from Colorado
The TV is great however the processor is very slow for being a smart TV. We have tried clearing cache and removing apps but does not seem to speed up the TV. Seems like apps load very slowly compared to other TV's.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, May 20, 2025
Hi Nick,
We appreciate your feedback regarding your DU7200 TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate your feedback regarding your DU7200 TV’s performance. If you're experiencing slow apps, freezing, or lag in general response time, try the following steps:
1. Check for firmware updates – Keeping your TV up to date can resolve many performance issues: Home > left directional key > Settings > Support > Software Update > Update Now
2. Run Device Care – This tool checks system memory, frees up cached data, and closes background apps that could be slowing things down: Home > left directional key > Settings > Support > Device Care > Start Device Care
3. Cold boot your TV – With the TV powered on, press and hold the Power button on your remote for 5+ seconds until the TV restarts. This helps refresh the system.
If you're still noticing performance issues after these steps, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. You can also connect with a LiveChat agent via the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
Gteat features
on May 20, 2025
Posted by: Gramzy
from Oregon
I really like this television and all its features. The picture when looking at it straight on is crisp and the colors are amazing. However, if you are in an area where you are getting a side view the picture no longer has the crispness but rather a duller hazy look. Is that a correctable thing?
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Choice Great Value
on May 20, 2025
Posted by: Enzo
I'm glad I made this choice. Perfectly fits my needs!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
What happened?
on May 20, 2025
Posted by: Gigi
I purchased this TV because I was going to get Netflix, Prime and Disney as free channels. That did not happen. I am billed every month for Prime, Netflix and Disney. Thanks.
Response from Samsung USBy Samsung Advisor, May 20, 2025
Hi Gigi,
Thank you for your review. I apologize for any confusion. Our TVs come with a built-in app store with hundreds of apps for download. Each app has its own login and subscription. The TV does have Samsung TV Plus, an app that offers hundreds of free channels.
If there's anything else we can assist with, please know we're here to help. Call us at 1-800-SAMSUNG, available from 8AM to 12AM EST, seven days a week. Or visit the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, and Warranty Info
~Samsung Advisor
Thank you for your review. I apologize for any confusion. Our TVs come with a built-in app store with hundreds of apps for download. Each app has its own login and subscription. The TV does have Samsung TV Plus, an app that offers hundreds of free channels.
If there's anything else we can assist with, please know we're here to help. Call us at 1-800-SAMSUNG, available from 8AM to 12AM EST, seven days a week. Or visit the Samsung website and click on the ‘Support’ link for:
• LiveChat with an agent
• Manuals, Software, and Warranty Info
~Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful
on May 20, 2025
Posted by: bren
I love this TV! Everything about it. The size is perfect . All the features are great. This is my first Samsung.
Thanks
Written by a customer while visiting Samsung US
Customer Rating
5
Great view!
on May 20, 2025
Posted by: AndyM
from San Pedro, California
I love the picture quality and clarity. My wife and I are enjoying seeing our shows on a big screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving it
on May 20, 2025
Posted by: Ms T
I love the picture. I love my Samsung television. I wouldn’t get any other brand. I’m a Samsung Girl.
Written by a customer while visiting Samsung US