Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
Good streaming
on May 5, 2025
Posted by: Arvin
Excellent picture and clarity, quality work & voicing also
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
BEST tv in my eyes
on May 5, 2025
Posted by: Lovelygreeneyes
I brought this a few months ago, a huge upgrade from my older Samsung! OMG, I'm so impressed by this TV—I did my research before buying. I love it! The picture and sound are amazing! 😍📺👍 #TV #Samsung #Upgrade #Technology #HomeTheater
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on May 5, 2025
Posted by: Trisha
I'm very pleased with the picture quality and clarity of my new set it has great streaming apps that you can download and explore
Written by a customer while visiting Samsung US
Customer Rating
4
Good Color & nice clarity. SOUND NOT THAT GREAT.
on May 5, 2025
Posted by: BEAR
We bought our tv about 2 months ago we got 2. Both good tvs
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on May 6, 2025
Posted by: PattiSR
I bought this TV only 2 weeks ago, so far it been great
Written by a customer while visiting Samsung US
Customer Rating
5
Best I’ve had so far.
on May 6, 2025
Posted by: Sassy Shar
from Indianapolis In
I usually have a very good experience with Samsung products. I do not like to give a rating of 5 because I feel there is always some room for improvement. But couldn’t give like a 4.6 or similar. This TV has more features than any I’ve had. I just need to revisit the instructions.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Bad decision
on May 6, 2025
Posted by: Connie
It’s sometimes difficult to operate and the sound is not consistent. To goes up and down, appears that the volume increases excessively during commercials. I have had multiple Samsung TVs in the past that didn’t have this problem. I find it difficult to find the previous program I was watching if I changed to another app.
Response from Samsung USBy Samsung Brand Ambassador, May 6, 2025
Connie:
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode.
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Written by a customer while visiting Samsung US
Customer Rating
3
instruction booket
on May 6, 2025
Posted by: Hiho
For the most we like the tv. Don't understand how to get our local channels set up.We were told that we could hook up an antenna for our local channels. Not sure if there was an instruction booklet with it. If there was it most have gotten lost. It sure would have been helpful.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Samsung Brand Ambassador, May 6, 2025
Hiho:
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Thank you for choosing Samsung and for your feedback on the DU7200 TV. We understand sometimes there is a learning curve when you get a new TV! This is why we created step-by-step guides, to make it easier for you. To learn about your TV go to https://www.samsung.com/us/support/answer/ANS00062199/.
We are also always available and happy to help you with any questions you may have. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
- Samsung Ambassador
Written by a customer while visiting Samsung US