Customer reviews from Samsung US
Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Average customer rating
4.2
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
575
4 Stars
193
3 Stars
91
2 Stars
52
1 Star
52
80%of customers recommend this product.
(
329 out of
409)
Customer Reviews for Samsung - UN43DU7200DXZA 43" Crystal UHD TV with Mega Contrast (2025)
Customer Rating
5
New purchase of TV
on May 5, 2025
Posted by: Luna
from Orlando Fl
It was very easy to sit up and the picture is excellent. Highly recommend you purchase a Samsung TV
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Annoying cracking sounds
on May 5, 2025
Posted by: Andreas
from Texas
I should have bought a higher end model. TV makes annoying crack sounds when turning it off. Samsung service exchanged all possible electronics, speaker etc. and TV continues making weird. Racking sounds. TV not recommended.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Samsung Advisor, May 5, 2025
Hi Andreas,
We appreciate you sharing your experience regarding an unusual sound coming from your TV. The cause may vary depending on where the sound is coming from and how your system is set up.
• If the sound is coming from your TV speakers, or if you're using an external audio device like a soundbar, please double-check that the audio cable is securely connected to the correct audio output on the external device.
• If you're using an antenna or cable connection, a weak signal may result in sound distortion. You can check your broadcast signal level by going to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal
• If the sound seems to come from the back of the TV, it may be the result of thermal expansion or contraction of the outer casing. This can cause a soft popping noise and is considered normal - it does not indicate a malfunction, and your TV remains safe to use.
We also recommend running a Sound Test to check for audio issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Sound Test
If the issue continues or you’d like assistance, feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website.
~ Samsung Advisor
We appreciate you sharing your experience regarding an unusual sound coming from your TV. The cause may vary depending on where the sound is coming from and how your system is set up.
• If the sound is coming from your TV speakers, or if you're using an external audio device like a soundbar, please double-check that the audio cable is securely connected to the correct audio output on the external device.
• If you're using an antenna or cable connection, a weak signal may result in sound distortion. You can check your broadcast signal level by going to: Settings > Support > Device Care > Self Diagnosis > Broadcast Signal
• If the sound seems to come from the back of the TV, it may be the result of thermal expansion or contraction of the outer casing. This can cause a soft popping noise and is considered normal - it does not indicate a malfunction, and your TV remains safe to use.
We also recommend running a Sound Test to check for audio issues: Home > left directional key > Settings > Support > Device Care > Self Diagnosis > Sound Test
If the issue continues or you’d like assistance, feel free to contact Samsung Support at 1-800-SAMSUNG, available from 8AM - 12AM EST, seven days a week. You can also chat with one of our agents by clicking the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
4
REVIEW
on May 5, 2025
Posted by: DEVIL RAYS
from Florida
OVERALL...I LIKE THE TV. BIGGER THAN I THOUGHT IT WOULD BE. DON'T UNDERSTAND WHY MY PROVIDER WAS NOT LISTED (FRONTIER) AND I HAD TO PICK COX TO GET THE TV TO WORK. SO SEEING COX IS ANNOYING. MAIN SCREEN KEEPS CHANGING TO STUFF I NEVER WILL WATCH OR USE. MY SOUNDBAR WOULD NOT PAIR WITH THE TV. BECAUSE IT WAS NOT A SAMSUNG OR WHATEVER WAS LISTED. SETTINGS NAVIGATION IS DIFFICULT. SOMETIMES A MESSAGE WILL POP UP FOR NO REASON AND I HAVE NO CLUE AS TO WHY. I CAN NEVER BE SPEEDY ENOUGH TO GET UP TO ACTUALLY SEE WHAT IT SAYS. WISH IT HAD VOICE COMMAND.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Picture perfect.
on May 5, 2025
Posted by: 2old2care
Great picture. Had many compliments about the picture being so clear. Only complaint is wish the sound could be louder. Hooked up a sound bar and that helps. Good deal for the money.
Written by a customer while visiting Samsung US
Customer Rating
5
This was a good value for this Television.
on May 5, 2025
Posted by: Puddle dog
We bought this Samsung Television to set up a Camera System. We connected 6 cameras up and it does a very good job.
Written by a customer while visiting Samsung US
Customer Rating
5
WOW
on May 5, 2025
Posted by: PJMA
I love the clarity and color of our new television.
Written by a customer while visiting Samsung US
Customer Rating
3
Just OK
on May 5, 2025
Posted by: Cjb74
Like my old Samsung much better. Speaker in this new one is really bad. Have to turn the volume up to 80-90 on some programs to even hear it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy Samsung Advisor, May 5, 2025
Hi Cjb74,
Thank you for purchasing Samsung’s DU7200 TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-xxx) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for purchasing Samsung’s DU7200 TV and for sharing your feedback regarding low volume. To start, we recommend making sure your TV is running the latest firmware, as updates can include improvements to sound performance: Home > left directional key > Settings > Support > Software Update
If volume levels still seem too low, you can improve sound performance by adjusting a few key settings:
Sound Mode: Navigate to: Settings > All Settings > Sound > Sound Mode
Auto Volume: This feature helps maintain consistent volume levels across content and input sources. Turn it on under: Settings > All Settings > Sound > Expert Settings > Auto Volume = On
You can also explore Expert Settings to fine-tune sound output with adjustments for Balance, Equalizer, and more.
If you’re considering enhancing your setup, Samsung’s Q- and S-Series Soundbars (like the HW-xxx) feature Q-Symphony, which syncs your TV and soundbar speakers for a fuller, more immersive sound experience.
For personalized support with these settings or selecting a soundbar to complement your setup, contact Samsung Support at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week) or use LiveChat via the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung is the best.
on May 5, 2025
Posted by: Greg
from California
I had a Samsung Flat Screen before, and I love them. I recently purchased a little larger screen but struck with Samsung because of the quality and ease of on-screen instructions. Very well made TV.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US