Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
So far so good
on March 2, 2021
Posted by: Lwils
It does the job well and efficient. I would highly recommend if you are looking to cut energy cost and become more efficient.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
So much Better!
on April 29, 2021
Posted by: Nest Thermostat
I had a Honeywell T5 before this Nest. Horrible wifi connection!!! Couldn't wait to replace it. So happy with the Nest. Easy install, easy connection and easy to adjust. All better now!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Google Nest thermostat
on January 18, 2022
Posted by: iibassman
Installation was not too difficult. I needed the trim kit.Programming thru your phone was OK. Main problem was I could not find a way too shut the fan off when there was no call for heat (forced air system). The fan ran constantly creating draftiness which we did not like. This would be fine in summer months when you are using the air conditioning, but in northeast winter you do not want a "drafty" house. I took the thermostat down and put the old one back up.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 19, 2022
Hi Iibassman, thank you for sharing your review. We're sorry to hear that your Nest Thermostat is experiencing issues with the fan constantly running. If you have a wire dedicated for your fan we recommend that to the Nest Thermostat's G connector. If you need more instructions you can check this link: https://support.google.com/googlenest/answer/9296419?hl=en
If you need assistance or have questions with setting this up you can contact our support team anytime on our Google Help page. You can reach our help page here: https://support.google.com/googlenest/gethelp
If you need assistance or have questions with setting this up you can contact our support team anytime on our Google Help page. You can reach our help page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome Thermostat
on June 19, 2021
Posted by: Joey
Love the look and it definitely saves energy. My house is always comfortable and don’t hear my system turning on every couple mins like when I had the older thermostat.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
1
Terrible
on April 30, 2021
Posted by: Iryna
Terrible 2 in a row not working Not buying again! Not buying again Not. Using again
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 3, 2021
Hi Iryna, thanks for taking the time to share your feedback with Nest Thermostat. We’re sorry to hear that you experienced issues with Nest Thermostat twice in a row. We understand how frustrating this must be and we’d love to improve your experience.
We'd love to know more about what is going on with your Nest Thermostat and see how we may be able to improve your experience. You can reach out to our support team here: https://support.google.com/googlenest/gethelp
We'd love to know more about what is going on with your Nest Thermostat and see how we may be able to improve your experience. You can reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
Works but a few issues
on May 18, 2021
Posted by: James P
Overall Google Home app is TERRIBLE with Nest thermostat. 1) During Setup in Google Home app, the default country/language is China, however touch didn't work when trying to select US/English. Finally I used my OTG cable to connect an external mouse to change country/language. Don't think normal users have OTG cable at home2) Wake display doesn't work, I asked to change the product, but replacement still doesn't support Wake display function. So you have to touch the device to turn on display every time, this is the major issue you should consider if you plan to pick up this model.3) When I got the replacement, it was a disaster to setup the device in Google Home app, it never asked Wifi setting but just failed to setup wifi connection. Tried to clear Wifi setting in the app and factory reset the thermostat and re-install the app, didn't help. Finally I setup the device on different smart phone without any issue.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 20, 2021
Hi James P, using an OTG cable to control the Google Home app was an awesome idea and we're glad to receive your feedback. We do apologize for the poor experience with your Nest Thermostat even after getting a replacement device.
We'd like to learn more about the details of your experience with Nest Thermostat and understand what may be causing the issue. If you're willing, please feel free to contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
We'd like to learn more about the details of your experience with Nest Thermostat and understand what may be causing the issue. If you're willing, please feel free to contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
3
Operating Ease
on September 5, 2021
Posted by: Karen
I cannot figure out how to hold a temperature and just adjust it a degree or two when needed. Even my hub will only allow for a 24 hour hold. Very annoying to everyone is household.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 8, 2021
Hi Karen, we appreciate you posting your feedback. We’re sorry to hear that you’re unable to hold your preferred temperature with Nest Thermostat.
We suggest you can try clearing and editing your schedule based on your preference:
To check your existing schedule:
- Go to Google Home App > Settings > Schedules > Clear schedule.
Create your temperature presets:
- Go to temperature preference> Temperature presets > Create custom temperature.
Create a new schedule:
- Settings > Schedules > Add > Select temperature preset > select start time > Add to event > done.
Note: Clearing your schedule will keep your set temperature, and you can adjust it if needed.
We’ll make sure to take note of your feedback and share it with the right team, since we're always looking for ways to improve our products and services. If you need assistance, feel free to contact our customer support team here: https://support.google.com/googlenest/gethelp
We suggest you can try clearing and editing your schedule based on your preference:
To check your existing schedule:
- Go to Google Home App > Settings > Schedules > Clear schedule.
Create your temperature presets:
- Go to temperature preference> Temperature presets > Create custom temperature.
Create a new schedule:
- Settings > Schedules > Add > Select temperature preset > select start time > Add to event > done.
Note: Clearing your schedule will keep your set temperature, and you can adjust it if needed.
We’ll make sure to take note of your feedback and share it with the right team, since we're always looking for ways to improve our products and services. If you need assistance, feel free to contact our customer support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Love it!
on May 3, 2021
Posted by: bben
I absolutely love being able to use Alexa to change the temp, and using the google home app to change the settings while I am away from home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC