Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Excellent
on May 14, 2021
Posted by: Nest thermostat
Excellent this item is excellent and I recommend to buy
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Didn't come with everything to install!
on December 21, 2020
Posted by: ErikaD
from Austin, TX
Gender:Female
[This review was collected as part of a promotion.] Says on the box, Easy to install, set up and use. Well unfortunately, that can't be accomplished properly, without the trim plate for the wall. This nest came with the thermostat (includes two AAA batteries), base plate, 2 wall screws and wire labels.
I installed the Google Home app, I got 15 minutes into the install instructions and realized I was not going to be able to go any further without the trim plate. What a waste of my time! Noticed they mention how to purchase and install a trim plate in the literature. Would've
been nice if that was already included. So, I can't agree with the easy to install bit.
No, I would not recommend this to a friend.
Response from Google LLCBy Harvey, Google Customer Care, March 1, 2021
Hi there,
Thanks for letting us know of the installation issue with your Nest Thermostat. We’d love to help you with the installation and setup.
Please consider reaching out to us so we can learn more about what may be causing the issue and do our best to help you out here: https://support.google.com/googlenest/gethelp
Thanks for letting us know of the installation issue with your Nest Thermostat. We’d love to help you with the installation and setup.
Please consider reaching out to us so we can learn more about what may be causing the issue and do our best to help you out here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
ANTONIO
on April 19, 2021
Posted by: ANTONIO
EASY TO USE AND THE CONTROLS FIT VERY WELL. WHAT I LIKE IS THAT THE SCREEN MEETS I STOP IN FRONT OF THE THERMOSTAT IT TURNS ON AND INDICATES ME WHAT THE TEMPERATURE IS OUTSIDE AND INSIDE THE HOUSE
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Wifi Issues
on July 31, 2021
Posted by: meeah
Looks nice and easy to install, and easy to use. However, wifi is iffy. We are a member of Ohm Connect in California which gives incentives if they are able to shut off the thermostat during high demand hours. However, the Nest loses contact with our network and we don't get our incentives. We have no problem with our other thermostat (Honeywell) and both are equidistant from our router.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, August 5, 2021
Hi meeah, thanks for taking time to share your feedback with us. We are sorry to hear about the connectivity issues you had with Nest Thermostat.
Connectivity issues can be caused by different factors like location and distance of Nest device, Wi-Fi router, outdated phone and Nest app. This may also be caused by Wi-Fi network congestion, and Wi-Fi interference with other devices and/or networks. Removing other devices from your Wi-Fi might help.You can also try setting up your Nest Thermostat on either the 2.4GHz or 5GHz bands and see which band is more reliable.
We’re always here to help in case you need further assistance. You may contact us through this support link: https://support.google.com/googlenest/gethelp
Connectivity issues can be caused by different factors like location and distance of Nest device, Wi-Fi router, outdated phone and Nest app. This may also be caused by Wi-Fi network congestion, and Wi-Fi interference with other devices and/or networks. Removing other devices from your Wi-Fi might help.You can also try setting up your Nest Thermostat on either the 2.4GHz or 5GHz bands and see which band is more reliable.
We’re always here to help in case you need further assistance. You may contact us through this support link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
Very confusing
on August 1, 2021
Posted by: Denise
Very confusing and complicated. It took 3 people (professionals) to get it installed. I still don't know how to program it for the temps I WANT and times I WANT
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, August 5, 2021
Hi Denise, thanks for sharing your experience. We are sorry to hear that you had trouble during the installation with your Nest Thermostat.
You can customize your preset schedule based on your preferences. Here’s are the steps on how you can set a schedule using the app:
Make sure to clear any existing schedule. To check your existing schedule:
- Go to Google Home App>Settings>Schedules>Clear schedule
- Create your temperature presets - go to temperature preference>temperature presets>create customer temperature.
- Create a new schedule - Settings>Schedules>Add>Select temperature>select start time>Add to event>done
You value your feedback and we’d like to help you the best way possible. If you need further assistance, feel free to contact our support team. You can reach us through this link: https://support.google.com/googlenest/gethelp
You can customize your preset schedule based on your preferences. Here’s are the steps on how you can set a schedule using the app:
Make sure to clear any existing schedule. To check your existing schedule:
- Go to Google Home App>Settings>Schedules>Clear schedule
- Create your temperature presets - go to temperature preference>temperature presets>create customer temperature.
- Create a new schedule - Settings>Schedules>Add>Select temperature>select start time>Add to event>done
You value your feedback and we’d like to help you the best way possible. If you need further assistance, feel free to contact our support team. You can reach us through this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Doesn't work
on May 23, 2021
Posted by: Doris
It doesn't work like it should.I have to reset it every day.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 29, 2021
Hi Doris, thanks for sharing your experience with us. We are sorry to hear that you are experiencing some difficulty with Nest Thermostat.
We’d like to help you the best way possible, and want to know more about what happened, so we can isolate and identify the cause of the issue. Please reach out to our support team and let us help you with your concern: https://support.google.com/googlenest/gethelp
We’d like to help you the best way possible, and want to know more about what happened, so we can isolate and identify the cause of the issue. Please reach out to our support team and let us help you with your concern: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Very good thermometer, need C-wire (common)
on September 19, 2021
Posted by: Hayden C
The thermostats were very easy to install, but any instruction stating the C-wire is not needed is incorrect. Your system must have a C-wire connected to the Nest Thermostat to ensure all functionality is available (i.e. WiFi, Sensing, etc.). The C-wire also ensures your thermostat is not running through the batteries which will only last a week before needing to replaced (and again, without the smart functionality available). Hopefully the hardware lasts.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
No c-wire
on December 6, 2021
Posted by: DAbu3
It says you do not need a c wire but you do. Ugh, so it does not work and I need to get a c wire.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 8, 2021
Hi DAbu3, we appreciate you sharing your feedback here. We're sorry to learn that your Nest Thermostat is not working to your expectations without a C wire. The Nest thermostats are designed to use very little power, and in many cases they can use your system’s heating and cooling wires to get enough consistent power. We'd like to dig deeper and help identify the main reason why this is happening to your device. Please contact us on our Google Help page and let our support specialists help find a resolution for you to improve your experience. You can reach our help page through the link here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC