Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Amazing Thermostat!
on December 18, 2020
Posted by: Wynne
from Houston, TX
Gender:Female
[This review was collected as part of a promotion.] The Nest Thermostat is an amazing thermostat! Installation was simple. The base plate has a built-in level bubble, which is super handy. I had my old thermostat off, and the Nest Thermostat installed in under 30 minutes. Set-up was simple. Once you download the app, it will walk you through the steps and verify correct installation. The thermostat has a mirrored display, which wakes up when you walk by. Controlling the thermostat is easy. You can set-up custom schedules within the app. It has a built-in sensor that knows when you’re not home and adjusts the temperature for energy savings. You can also get alerts if the thermostat detects an issue with your system. And reminders to change your air filter. This is an excellent thermostat for any home! Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
App not working properly
on May 27, 2021
Posted by: ZMon
This new nest depends on the app for essentially all the features. so it is really useless that the app is not properly communicating with my thermostats. I tried multiple troubleshooting options, including restart, uninstalling device, uninstalling app, reset to factory settings etc... an hour of chat with support didn't get me anywhere.The thermostat communicated with the app (i.e. I see temp changes made on thermostat and data of when my HVAC was on etc.) but the app does not communicate back to the thermostat (i.e. I cannot change temp from app, change wake settings, set eco/ comfort/ sleep routines, or set a schedule!)
No, I would not recommend this to a friend.
Response from Google LLCBy Farmboy, Google Customer Care, June 1, 2021
Hi Zmon, we appreciate you for sharing your experience with us. We're sorry to hear of the issues with your Nest Thermostat, and that our support fell short in providing the help you needed. This is definitely not the kind of experience we want our customers to have.
We value your feedback as we're always looking for ways to improve our products and services. We want to help you as best as we can, and we're hoping you will give us a chance to work with you to make your experience better. Please reach out to our support team through this link: https://support.google.com/googlenest/gethelp
We value your feedback as we're always looking for ways to improve our products and services. We want to help you as best as we can, and we're hoping you will give us a chance to work with you to make your experience better. Please reach out to our support team through this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Good but the old Nest seemed better
on March 7, 2021
Posted by: Kathie
This thermostat doesn't seem to learn as quickly as the old one I had. I bought the new one because my old one would not control my A/C. This one is good, but it doesn't seem to want to turn my heat down to 55 at night unless I manually turn it down. Still it has more features than the old one, so I'm hopeful that it will eventually figure me out.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Impressive Technology!
on July 23, 2021
Posted by: Darkstar95
I have older versions of the Nest Thermostat so I’m well aware of what it does. These newer versions are sleek, easy to install and still fun to use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Poor connectivity
on October 27, 2021
Posted by: Not recommended
It does not work with the Google home app. It always says offline even when Wi-Fi is connected.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, October 28, 2021
Hi there, thanks for taking the time to share your feedback. We’re sorry to hear that your Nest Thermostat keeps showing offline,
Here’s are some troubleshooting steps we can recommend if your Nest thermostat is offline:
- Check if your internet connection is with another device.
- Make sure that you have the latest version of the Nest app.
- Restarting your thermostat will refresh your connection. You can restart it by going to Settings > Reset > Restart.
- If your thermostat’s battery level is low, it will disconnect from Wi-Fi. This is to conserve power so it can continue controlling your system. To check your battery level, press the thermostat ring to bring up the Quick View menu Settings > Technical Info > Power. Look for the number labeled Battery. If the battery level is 3.8V or higher, your thermostat is not disconnected because of a low battery. If the battery charge is below 3.6V, there might be a power issue.
- Unplug your Modem/Router for 30 seconds, then plug it back in.
- Checking for sources of Wi-Fi interference.
Here are some devices that might cause problems:
- Cordless phones
- Baby monitors
- Microwaves
- Bluetooth devices
- Wireless video equipment
If the issue persists, we’d like to take a closer look at your device. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Here’s are some troubleshooting steps we can recommend if your Nest thermostat is offline:
- Check if your internet connection is with another device.
- Make sure that you have the latest version of the Nest app.
- Restarting your thermostat will refresh your connection. You can restart it by going to Settings > Reset > Restart.
- If your thermostat’s battery level is low, it will disconnect from Wi-Fi. This is to conserve power so it can continue controlling your system. To check your battery level, press the thermostat ring to bring up the Quick View menu Settings > Technical Info > Power. Look for the number labeled Battery. If the battery level is 3.8V or higher, your thermostat is not disconnected because of a low battery. If the battery charge is below 3.6V, there might be a power issue.
- Unplug your Modem/Router for 30 seconds, then plug it back in.
- Checking for sources of Wi-Fi interference.
Here are some devices that might cause problems:
- Cordless phones
- Baby monitors
- Microwaves
- Bluetooth devices
- Wireless video equipment
If the issue persists, we’d like to take a closer look at your device. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Super Functionality
on July 16, 2021
Posted by: Doc1972
I don’t know why I waited so long to purchase a nest thermostat. But I’m extremely glad I now have one installed, actually two installed, in my home. Installation was simple. And I especially enjoy the opportunity to monitor use, and to adjust temperature from any location.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
My new Nest
on May 5, 2021
Posted by: Happy Robb
Works great with Alexa. Ability to create routines. So far we like it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
I LOVE MY TWO NEST THERMOSTATS
on June 1, 2021
Posted by: TTOVIAS
I LOVE THE THERMOSTATS I can control them with my voice using google assistant or Alexa and get updates and monitors I can cool the downstairs and leave the upstairs a little warmer and at nigh raise the downstairs and lower the upstairs great tool and savings with the away schedule same with heat I have a big house with two ac units and heater units zoned upstairs and downstairs
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC