Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Simple, clean and effective
on January 17, 2022
Posted by: man_mark_7
Very sleek, unobtrusive design. Easy to install. I love that the size of the temp setting is large and bright enough to be viewed from across the room. The auto "away" function is fantastic for saving energy.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great product
on March 3, 2021
Posted by: Daniel C
Love the flexibility this product gives me. Will be buying another one for my upstairs unit. Easy to switch out also!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest keeps disconnecting from wifi
on June 21, 2021
Posted by: LDavidson
Twice now my nest has disconnected from wifi and I had to reset the whole thing and lost all my settings. do not recommend.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 22, 2021
Hi LDavidson, thanks for letting us know about this. We're sorry to learn that you are dealing with connectivity issues with your Nest Thermostat.
Connectivity issues can be caused by different factors like location and distance of Nest device, Wi-Fi router, outdated phone and Nest app. This may also be caused by Wi-Fi network congestion, and Wi-Fi interference with other devices and/or networks. Removing other devices from your Wi-Fi might help.You can also try setting up your Nest Thermostat on either the 2.4GHz or 5GHz bands and see which band is more reliable.
If the issue still persists, please reach out to our support team so we can have a closer look at the issue you are having. You can contact us using this link: https://support.google.com/googlenest/gethelp
Connectivity issues can be caused by different factors like location and distance of Nest device, Wi-Fi router, outdated phone and Nest app. This may also be caused by Wi-Fi network congestion, and Wi-Fi interference with other devices and/or networks. Removing other devices from your Wi-Fi might help.You can also try setting up your Nest Thermostat on either the 2.4GHz or 5GHz bands and see which band is more reliable.
If the issue still persists, please reach out to our support team so we can have a closer look at the issue you are having. You can contact us using this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Doesn't connect , stops and starts constantly
on January 7, 2022
Posted by: Dsea
Received as a gift . Constantly stopping and starting the HVAC, no support from Nest . Nothing worked on trouble shooting . Our home was built in the 70s . Disappointed
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 11, 2022
Hi Dsea, thanks for letting us know about this. We’re sorry to hear that your Nest Thermostat isn’t working as expected.
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. We suggest to check the compatibility of your system using our compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
We hear you, and we’d like to help you the best way possible. If you need assistance, our support team is here to help. You can contact us anytime using this link: https://support.google.com/googlenest/gethelp
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. We suggest to check the compatibility of your system using our compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
We hear you, and we’d like to help you the best way possible. If you need assistance, our support team is here to help. You can contact us anytime using this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
Doesn't live up to the brand
on September 16, 2021
Posted by: Adam
While the brand was never the best, the new model integrated with Google home and lost several features. Some of the absent features are scheduling and pin lock. Both features are very important. Also it seems their smart adjustments are keeping me hot. While I can't give it a 1 star because it does do everything it says on the tin, I'm giving it 2 stars because it doesn't come close to my expectations. I wouldn't recommend this product to anyone except those who want to save money. It's not good for people who don't understand technology nor those who want to integrate into a smart home. I must give it points for looking good when turned off, but when it turns on you can see the square screen which ruins the overall effect. I'd say this is a piece of junk and your money would be better spent elsewhere if you're looking for home automation or trying to keep your home regulated to a certain temperature.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 19, 2021
Hi Adam, thanks for taking the time to share your feedback. We’re sorry to learn that Nest Thermostat didn’t meet your expectations. Your feedback is important to us, and we’ll make sure this gets passed along to the right team, as we're always working to understand our customers' needs and expectations. For further assistance, you can always contact our support team. We’d be happy to help here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome
on January 2, 2021
Posted by: LKJ06513
from CT
Gender:Female
[This review was collected as part of a promotion.] My hubby loved me for surprising him with the Nest Thermostat! Was easy to install after watching a tutorial to make sure was compatible. He likes the alerts but mostly the remote
control he can change temps without ever moving or while away from home. I love the sleek classy look of it.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Far better than the Nest Learning Thermostat
on August 3, 2021
Posted by: Steven
I have all the google products from the google WIFI to the Yale lock. This is the only device that stays connected to the network and just works, even on a 3 wire without ground. The rest of the Google products are very problematic.I have it mounted in my workshop well over 50 feet from the router and I have never detected it disconnected. It is connected to a 3rd party WIFI router that works, unlike google Nest WIFI which drops out every day with warnings on my phone.The nest learning thermostat, or any of the many other NEWER google Nest WIFI products, can not stay connected being 10 feet from the router, and pop up with warning notifications on my phone every couple hours.Before they respond: I have gone through useless tech support many times. They are stuck on their script with the double nat issues. There is no double nat issue when it is the only device connected to the modem and they all still drop WIFI connection! How is a double nat issue related to WIFI strength?
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Nest thermostat
on June 10, 2021
Posted by: Jhw scw
I think the instructions are meager for a senior citizen. For example 1 how do you get the temperature to hold 2 how do you set a temperature for a vacationSenior citizens like me need written instructions you can read as you program. Videos that train you go too fast and you can't keep up with what they're showing you.
I would recommend this to a friend!
Response from Google LLCBy Farmboy, Google Customer Care, June 13, 2021
Hi there thanks for reaching out about your Nest Thermostat. We’re sorry to hear of your difficulty with the video instructions. We’re here to help.
There are different ways to manage temperature control for your home. When you set your Nest Thermostat to hold the temperature, it will maintain that specific temperature for as long as you want. Or if you want your thermostat to hold Eco temperatures for a longer period of time (like when you’re on vacation) and don’t want it to follow its temperature schedule or rely on presence sensing withHome and Away Routines. This link may help: https://support.google.com/googlenest/answer/10120172
If you need help, we’d be happy to help you further and you can find us here: https://support.google.com/googlenest/gethelp
There are different ways to manage temperature control for your home. When you set your Nest Thermostat to hold the temperature, it will maintain that specific temperature for as long as you want. Or if you want your thermostat to hold Eco temperatures for a longer period of time (like when you’re on vacation) and don’t want it to follow its temperature schedule or rely on presence sensing withHome and Away Routines. This link may help: https://support.google.com/googlenest/answer/10120172
If you need help, we’d be happy to help you further and you can find us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC