Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Love it!
on June 7, 2021
Posted by: TuckToe
So happy with my nest thermostat! Best purchase I could have done. So far it has been better than the one that comes with my apartment.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Not Woring
on May 15, 2021
Posted by: Chenga
The thermostat didn't work on my house because I have two thermostats up and downstairs. It stops one thermostat when it is connected to the other. Besides, the thermostat screen menu is different from the online connection instructions. Online support is very limit.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 18, 2021
Hi Chenga, we appreciate you for taking the time to share your feedback with us. We are sorry to hear that you are experiencing issues with the Nest thermostat, and for having fallen short in providing your support needs.
If you're willing, we recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Thermostat. You can check it here: https://store.google.com/us/widget/compatibility/thermostat
We’d also like to take a closer look at you concern, and to try one more time to help you with the issue, if you can reach out to us again here: https://support.google.com/googlenest/gethelp
If you're willing, we recommend using our online compatibility checker to ensure that your heating and cooling system is compatible with the Nest Thermostat. You can check it here: https://store.google.com/us/widget/compatibility/thermostat
We’d also like to take a closer look at you concern, and to try one more time to help you with the issue, if you can reach out to us again here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
3
Not as good as the old Nest E series
on January 5, 2022
Posted by: Dave
It does the job, which is why I gave it some stars, but was hard to adjust to after using the E series for a few years. The new thermostats also don’t work with the Nest app and the Google Home app is terrible and not intuitive at all. Since I have the E series for one zone and this new version for a second zone, I have to manage details in two different apps. Very annoying and, as stated, more difficult to use than the E series/Nest app.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 9, 2022
Hi Dave, thanks for sharing your feedback. We’re sorry to hear the challenges you have with the new Nest Thermostat.
The new Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
We value your feedback as it will greatly help us in improving our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
The new Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
We value your feedback as it will greatly help us in improving our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Google thermostat
on August 17, 2021
Posted by: Rowdy
Good thermostat, user friendly with I pad or I. Phone
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Nest E
on June 19, 2021
Posted by: Rrrr
Good purchase of thermostat for home or business from Google
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Convenient
on December 9, 2021
Posted by: Robin
Set up was easy. It is very convenient to change the temperature when I am not near the thermostat or away from home. Always responsive.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Connection headache
on November 23, 2021
Posted by: Canyon home
I don’t usually write reviews. I have tried and tried to install a nest thermostat but still not working. It keeps saying that it cannot connect to the internet. I have TVs that can stream videos. My appliances can connect. My phone works. Everything works but a nest thermostat. I even called google support. After over an hour on the phone they gave up too. These things must not work or if they do they are flaky. I guess I am stuck with. Two of these. Look elsewhere if you can.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 25, 2021
Hi Canyon home, thanks for taking the time to share your feedback. We are sorry to hear that you’re having connectivity issues with your Nest Thermostat, and that our support fell short in providing the help you needed.
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-FI settings. Also, if the system is not giving enough power to the thermostat to charge.
Your feedback is important to us, and we’d like to help you the best way possible. If you’re willing, please contact our support team again. We’re hoping that you’ll give us another chance to take a further look at your device. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-FI settings. Also, if the system is not giving enough power to the thermostat to charge.
Your feedback is important to us, and we’d like to help you the best way possible. If you’re willing, please contact our support team again. We’re hoping that you’ll give us another chance to take a further look at your device. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Not as simple as advertised
on November 16, 2021
Posted by: Lisa
Access to trouble shooting incredibly difficult to maneuver. Misrepresented as simple set up. I have had the Nest for almost 3 weeks and it has only worked about 15 continuous hours.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 17, 2021
Hi Lisa, thanks for informing us about the issue. We´re sorry to hear about the difficult experience you had, setting Nest Thermostat.
We'd like to help you with your support needs. Our support team can walk you through both the set up and features for your Nest Thermostat. You may speak to any of our agents here: https://support.google.com/googlenest/gethelp
We'd like to help you with your support needs. Our support team can walk you through both the set up and features for your Nest Thermostat. You may speak to any of our agents here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC