Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Super convenient!
on December 21, 2020
Posted by: Cathymdl
from Norborne,Mo
Gender:Female
[This review was collected as part of a promotion.] I am in love with this! I can change the temperature from anywhere and I love how I can be in bed and change the temperature without having to get out of my covers! The installation was very easy and fast with the app. Connection was fast and easy as well! Highly recommend!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Very nicely designed!
on March 2, 2021
Posted by: mikehill33
Super impressed with my Nests, setup was easy, they look great, and the scheduling was super easy. My only ding is that the Nest app doesn't fully integrate into the Google Home app. Managing via the app works, but on my voice assistants, it requires me to set up the Nests twice.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest
on November 13, 2021
Posted by: Michael
The cheaper version is junk. Get the premium Nest.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 14, 2021
Hi Michael, thanks for taking the time to share your feedback. We’re sorry to learn that Nest Thermostat didn’t meet your expectations. Your feedback is important to us as it will greatly help us improve our products and services. If you’re willing, we’d like the opportunity to talk more about your experience. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Installation
on June 26, 2021
Posted by: Timothy
Installation was a lot harder and took a lot longer to install than the original model. Not intuitive at all. Had to install it 3 times to get it to install correctly. App was terrible. App requires opening each remote instead of seeing all of the settings at a glance.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 28, 2021
Hi Timothy, thanks for sharing your feedback. We’re sorry to learn that you had some issues during installation of your Nest Thermostat and that the app didn't meet your expectations.
We value your feedback as we're always working to understand our customers' needs and expectations, so that we can improve our products and offer more options. If you need assistance, feel free to contact our support team. We’d be happy to help here: https://support.google.com/googlenest/gethelp
We value your feedback as we're always working to understand our customers' needs and expectations, so that we can improve our products and offer more options. If you need assistance, feel free to contact our support team. We’d be happy to help here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Love the Nest
on November 4, 2021
Posted by: Tom In Buffalo
Although it was a little harder to install than I thought, we figured it out and we love the result! There are 3 different programs already set up. Then you have the ability to program differently by the day. I also like having remote access and lastly it is great to be able to tell Google to turn the temperature up or down. What more could you ask for?
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Nest Thermostat
on July 30, 2021
Posted by: Clarence
The reason for 4 stars and not 5 - the new thermostat is not supported by the Nest app, only the Google Home app which is very disappointing. This also means that the Smartthings app can't see it since GH and ST aren't integrated.As far as a thermostat, it turns on the heater...but I could have went with a much cheaper unit that's Smartthings compatible.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Nest Thermostat
on March 24, 2021
Posted by: User
Nice thermostat. Temperature control might be a little better (smaller temperature swings) than my Nest 2nd generation learning thermostat.Energy dashboard on Google Home gives interesting
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
4
Nice device, UI app not so great
on January 2, 2022
Posted by: ak47
The device does what it should, looks and functions great. The only negative is the UI for configuring custom temperature settings is buried in a weird place. That needs to be changed.
I would recommend this to a friend!
Written by a customer while visiting Google LLC