Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Satisfied customer
on March 2, 2021
Posted by: Satisfied customer
Works very well, very pleased . And impressed with how this works!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Overprice smart thermostat
on May 28, 2021
Posted by: Subu
This is my third different brand thermostat they are all the same practically. The difference is just the setup and connection points. The nest was the most expensive I had so far. The interface on the device itself isn’t very good. It’s more work to go thru the adjustment than my other smart thermostat. Overall, I would skip this and buy a cheaper one unless you rely on the presence activity monitor. This is a cool feature but the google home/away feature only works 30% of the time
No, I would not recommend this to a friend.
Response from Google LLCBy Farmboy, Google Customer Care, June 1, 2021
Hi Subu, thanks for taking time to share your feedback with us. We are sorry to hear that the new Nest Thermostat did not meet your expectations. We are always looking for new ways to improve the features of our products, and your feedback goes a long way. We're hoping you will keep using Nest Thermostat, and if ever you need help, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Terrible
on January 1, 2022
Posted by: Jmcee10
All wires were there including the “C”. Confirmed with an HVAC tech and and electrician it yet 2 of the 3 stats were not detecting C or white wire
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 4, 2022
Hi Jmcee10, thanks for taking the time to share your feedback. We’re sorry to learn that the Nest Thermostat isn’t detecting your wires.
We hear you, and we’d like to help you the best way possible. If you’re willing, we’d like the opportunity to talk and investigate what’s causing the issue. Please feel free to contact our support team anytime through this link: https://support.google.com/googlenest/gethelp
We hear you, and we’d like to help you the best way possible. If you’re willing, we’d like the opportunity to talk and investigate what’s causing the issue. Please feel free to contact our support team anytime through this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
I Wish It Was Better
on March 10, 2021
Posted by: Conor S
I have been using Nest products for years, installing all three versions of the Nest thermostats in my home and family member's homes. The 2020 Nest Thermostat is a big decrease in quality of the thermostat in my opinion. My least favorite things:-Mandatory C wire-No base plate-Batteries are not rechargeableTo make matters worse 2 of the 3 thermostats I received had to be replaced. I will say that is was cool they identified there was a problem with the thermostat and emailed me about it before I even had a chance to call customer service. That is the type of quality I have come to expect and thoroughly enjoy from Nest/Google products.The Nest Learning Thermostat 3rd Gen and Nest E both get 5 stars but the Nest Thermostat 2020 I wish it was better.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, March 15, 2021
Hi Conor,
Thank you for taking the time to share your feedback. Typically, smart thermostats don’t require a common wire, but every system is different. Depending on your heating and cooling system, you may need a common wire installed to be compatible with the Nest Thermostat. Refer to this article to learn how to tell if your system needs a common wire: https://support.google.com/googlenest/answer/9251212
We aim to provide you and your family the best comfort and we will not stop improving our devices. If you need further assistance in the near future, you may reach out to our support team by visiting the Google Nest help page here: https://support.google.com/googlenest/gethelp
Thank you for taking the time to share your feedback. Typically, smart thermostats don’t require a common wire, but every system is different. Depending on your heating and cooling system, you may need a common wire installed to be compatible with the Nest Thermostat. Refer to this article to learn how to tell if your system needs a common wire: https://support.google.com/googlenest/answer/9251212
We aim to provide you and your family the best comfort and we will not stop improving our devices. If you need further assistance in the near future, you may reach out to our support team by visiting the Google Nest help page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Very convenient
on March 3, 2021
Posted by: Jason
I can't say anything bad about the product itself but the setup with the app on a pixel phone was somewhat troublesome, the part that was most difficult during setup was trying to picking the country of where you are setting this up was very glitchy on the app, took several attempts. Other than that it's been great to control my home thermostat when I'm away from home and set schedules is great!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Super User-Friendly
on December 29, 2020
Posted by: Smar
from Colorado Springs
Gender:Female
[This review was collected as part of a promotion.] I’ve had this installed (easy to do on your own) for a few weeks now, and it is working great. I like the customization and that it automatically adjusts when I am home or away and has a comfort, eco,
and night time setting. It is really user-friendly.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Awful experience
on December 30, 2021
Posted by: Jessa
Let me start by saying that we have 2 older nest thermostats that we love and installed ourselves in our house in Louisiana. I attempted to install one in my parent’s house in PA. First, it turned the system on, but blew cold air instead of hot. Then, we called installation/tech support while the hvac service guys were here. We got nowhere. The support team was over their head and couldn’t answer questions from the hvac guys or give us any information that would help us install it properly. Finally, we gave up and installed a different brand of smart thermostat just to have our system working properly again.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 3, 2022
Hi Jessa, thanks for taking the time to share your feedback. We’re sorry to hear that the Nest Thermostat isn’t working as expected, and that our support fell short in providing the help you needed.
If you have a heatpump system, you can try changing the heatpump orientation of the Nest Thermostat. We also recommend using our online compatibility checker to ensure that your heating and cooling system is compatible. You can check it here: https://store.google.com/us/widget/compatibility/thermostat
We’re hoping that you will change your mind and give Nest Thermostat another chance to provide comfort in your home. For further assistance, please feel free to contact our support team again through this link: https://support.google.com/googlenest/gethelp
If you have a heatpump system, you can try changing the heatpump orientation of the Nest Thermostat. We also recommend using our online compatibility checker to ensure that your heating and cooling system is compatible. You can check it here: https://store.google.com/us/widget/compatibility/thermostat
We’re hoping that you will change your mind and give Nest Thermostat another chance to provide comfort in your home. For further assistance, please feel free to contact our support team again through this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Easy.
on October 31, 2021
Posted by: Michaels
My uncle wanted to buy a few of these, and they're easy to install and the software is intuitive.
I would recommend this to a friend!
Written by a customer while visiting Google LLC