Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Nest Thermostat
on March 3, 2021
Posted by: Lin2moon
I love this thermostat. It's easy to setup and program. I can manage everything via my phone and not have to physically go to the thermostat to make changes.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Nice looking, but...
on July 24, 2021
Posted by: Vince
I bought this thinking it would be compatible with my last thermostat, but unfortunately it does not work with the sensor that I bought for the E thermostat. Kinda disappointed.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 28, 2021
Hi Vince, thanks for taking the time to share your feedback with us. We are sorry to hear that your Nest Thermostat didn’t work with your Nest Temperature Sensor.
Nest Temperature Sensor is compatible with Nest Thermostat E and Nest Learning Thermostat, but not with the new Nest Thermostat. We're always working to understand our customers' needs and expectations so that we can improve our products and offer more options.
If you have any questions about your Nest devices, please reach out to us and we’d be happy to help. We’re always available here: https://support.google.com/googlenest/gethelp
Nest Temperature Sensor is compatible with Nest Thermostat E and Nest Learning Thermostat, but not with the new Nest Thermostat. We're always working to understand our customers' needs and expectations so that we can improve our products and offer more options.
If you have any questions about your Nest devices, please reach out to us and we’d be happy to help. We’re always available here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Best WiFi Thermostat on the Market for Me
on February 1, 2021
Posted by: rachwein101
from Dallas, Texas
Gender:Female
[This review was collected as part of a promotion.] This Nest gave me everything I wanted in this sort of device without going overboard. The look itself is very sleek and looks great on the wall. I did not have any connectivity issues when trying to get it set up and have not had a problem with connecting to the device when I want to change the temperature. There are a few different profiles the user can play around with such as "comfort" and "sleep," that can be easily adjusted. I prefer there not to be too many options in these IoT devices, and this one finds a good balance while maintaining easy user-interface.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Google Nest Thermostat
on May 29, 2021
Posted by: S2cac
It has been tough to understand which directions to follow Nest/google. Doesn’t seem like all functionality is contained within google app. The system operates well despite the trouble understanding how to set it up and have it work.
I would recommend this to a friend!
Response from Google LLCBy Farmboy, Google Customer Care, May 31, 2021
Hey there, thanks for taking the time to share your experience with us. We are sorry to hear that you had some trouble understanding how to set up your Nest Thermostat.
Nest Learning Thermostat and Nest Thermostat E can be controlled using Nest App and Google Home App, while Nest Thermostat (2020) is only exclusive with Google Home App.
Your feedback matters to us and we're always looking for ways to improve our products and services. If you have any questions or concerns about your Nest thermostat, we'd be happy to further assist you here: https://support.google.com/googlenest/gethelp
Nest Learning Thermostat and Nest Thermostat E can be controlled using Nest App and Google Home App, while Nest Thermostat (2020) is only exclusive with Google Home App.
Your feedback matters to us and we're always looking for ways to improve our products and services. If you have any questions or concerns about your Nest thermostat, we'd be happy to further assist you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product. Easy to Use. Easy to Install.
on May 13, 2021
Posted by: Valsar02
I was able to use the Google Home app to easily install the Nest Thermosat. It had easy step by step instructions that helped the install go smoothly. I love that it is connected to the Google Home app and that it provides data on my heating
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Get the learning one
on August 16, 2021
Posted by: Boomchrono
Get the learning nest. If you don't want to fork over the money just buy any cheap thermostat. The learning one is way better. I have the regular nest upstairs and I'm probably going to get rid of it.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, August 18, 2021
Hi Boomchrono, thanks for sharing your feedback. We’re sorry to hear that Nest Thermostat didn’t meet your expectations. We’re always here to help, and we’d like to hear more about your experience. If you need assistance, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Love it
on January 21, 2022
Posted by: Alexis ireland
Love it. Works great. Very easy to set up as well as use
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Amazing product
on December 24, 2020
Posted by: flower04
[This review was collected as part of a promotion.] I have to say that I absolutely love this thermostat. It was easy to install and setup. I love how sleek the design is and I love the color of it. It is easy to use and I am impressed on how amazing this great thermostat works. I definitely recommend this to anyone that is looking for an amazing sleek thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC