Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
4
Aw……some!!!
on September 10, 2021
Posted by: Maximilian
I've wanted one of the nest thermostat forever!!! Now that I have one it's so cool. It only took about 9-13 minutes and once it was on the wall what a beauty it was! (I didn't have any problems with installing it btw but just one slight bug is the “each cycle” and the “seasonal” activation of the heat pump. If I put “seasonal” then it would turn on the heater at night and it's about 67 degrees out and I didn't even notice until I woke up in a pool of sweat and it was 80 degrees in the house but I fixed that problem by just switching it to “each cycle”) the space it takes up on the wall is very very small. Another slight problem I had was the “o” wire and the “B” wire but I played with them both and I found the right one for my system. All in all its an easy interface and a lot of money-saving options you can choose from.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest thermo
on May 16, 2021
Posted by: Nest
I love the flexibility that I can adjust the thermostat from where ever..... whenever.It was easy to install. I use mine with the Google home app, which was extremely easy to set up. I would recommend this product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
no lock feature, no preset feature
on July 12, 2021
Posted by: CRUZ
it was very disappointed that this nest model did not have a lock feature, i have two installed in my home one per level, and I did not want my kids messing with it. i would like to set preset temperatures.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, July 13, 2021
Hi Cruz, thanks for taking the time to share your feedback with us. We’re sorry to hear that your experience with the Nest Thermostat didn’t meet your expectations. We understand that the lock feature is beneficial especially in this kind of situation. Your feedback is important to us, as we are always looking for ways to improve our products and services.
If you have any questions about your device, feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
If you have any questions about your device, feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Love it so much
on July 26, 2021
Posted by: Rword
One of the first purchases we made after buying our house was two Nest Thermostats. These work so seamlessly and give me so much great information! I would buy again and again if I was able to use them.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest thermostat
on May 5, 2021
Posted by: Clarissa
Unable to use, not compatible with my air condition/heating unit.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 9, 2021
Hi Clarissa, thank you for letting us know of your experience with the new Nest Thermostat. It's so unfortunate to hear you ran into a compatibility issue.
While the Nest Thermostat is compatible with 85% of HVAC systems and designed to receive the needed power from the heating and cooling wires, some systems like heat-only, or cool-only heat pumps may require a common (C) wire to operate.
We recommend using our online compatibility checker to make sure that the Nest Thermostat works with your system. You can find it here: https://store.google.com/us/widget/compatibility/thermostat
If you have any questions or concerns about Google Nest products, please feel free to contact us here: https://support.google.com/googlenest/gethelp
While the Nest Thermostat is compatible with 85% of HVAC systems and designed to receive the needed power from the heating and cooling wires, some systems like heat-only, or cool-only heat pumps may require a common (C) wire to operate.
We recommend using our online compatibility checker to make sure that the Nest Thermostat works with your system. You can find it here: https://store.google.com/us/widget/compatibility/thermostat
If you have any questions or concerns about Google Nest products, please feel free to contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Not too smart
on July 26, 2021
Posted by: Prowlz
Doesn't work with Google home app. These thermostats worked so much better with the nest app. Spent hours talking to Google tech service only to be told that suddenly my router is too blame even though my previous nest e worked just fine.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, August 4, 2021
Hi Prowlz, thanks for taking the time to share your feedback with us. We are sorry to hear that you are having issues controlling your Nest Thermostat using your app.
Using a Google Home app provides you with seamless integration with your other Google devices. If you are having connectivity issues, this may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-FI settings. If you have a dual band connection, we suggest using 2.5Ghz as it is more stable compared to 5Ghz especially if there’s a lot of devices connected to the same network at the time.
We value your feedback as we are always working to improve our products to provide you with the best service. If you need further assistance, you can always reach out to our support team. Weŕe hoping that you will give us another chance to improve your experience. You can contact us through this link: https://support.google.com/googlenest/gethelp
Using a Google Home app provides you with seamless integration with your other Google devices. If you are having connectivity issues, this may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-FI settings. If you have a dual band connection, we suggest using 2.5Ghz as it is more stable compared to 5Ghz especially if there’s a lot of devices connected to the same network at the time.
We value your feedback as we are always working to improve our products to provide you with the best service. If you need further assistance, you can always reach out to our support team. Weŕe hoping that you will give us another chance to improve your experience. You can contact us through this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
Not Nearly as good as the other Nest Thermostats
on June 12, 2021
Posted by: Carey
This is not nearly as good as the other Nest thermostats in the lineup. Coming from a Nest Learning Thermostat I was expecting this one to be more limited in functionality but this is very basic. It's not much of an improvement over a basic thermostat. It has a lower resolution screen, limited menus. Inability to control using Nest app. And lacks ability whatsoever to lock the screen.Rather disappointed with this product.Bottom Line: Don't buy this. Get any of the other Nest Thermostats in the lineup
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 15, 2021
Hi Carey, thanks for sharing your feedback. We are sorry to hear that the new Nest Thermostat didn’t meet your expectations.
Your feedback is important to us as we're always working to understand our customers' needs and expectations so that we can improve our products and offer more options.
If ever you need help with your Nest Thermostat, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Your feedback is important to us as we're always working to understand our customers' needs and expectations so that we can improve our products and offer more options.
If ever you need help with your Nest Thermostat, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Works like a charm
on July 31, 2021
Posted by: FZBob
This was a gift…but I would have bought it based on how it works. Living in AZ with AC a necessity I love how I can trim my usage back easily and from anywhere. So far I love it!
I would recommend this to a friend!
Written by a customer while visiting Google LLC