Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Love Nest
on October 16, 2021
Posted by: Jerry
Total control at your finger Tips from anywhere. Love My nest products!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great little thermostat!
on November 19, 2021
Posted by: Chris
I love this thing. I also own the more expensive Google Nest Learning Thermostat and love it too. But for a much better value, you can get this great looking thermostat that has most of the functionality of it's bigger brother. I use it to control/monitor my lake cabin in cold Minnesota to make sure the heat is working through the Winter.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Pass
on November 7, 2021
Posted by: Alechakam
I wouldn’t get another one. It’s not easy to install, it’s not easy to control, and the app is not user friendly.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 8, 2021
Hi Alechakam, thanks for informing us about your difficult experience installing and controlling Nest Thermostat. We´re sorry for any inconvenience this may have caused you.
If you will allow us, we'd like to work with you and improve your experience. Our support specialists would be more than happy to walk you through the setup process and even most of the features for Nest Thermostat. Please reach out to any of our support agents here: https://support.google.com/googlenest/gethelp
If you will allow us, we'd like to work with you and improve your experience. Our support specialists would be more than happy to walk you through the setup process and even most of the features for Nest Thermostat. Please reach out to any of our support agents here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
Mrs
on September 27, 2021
Posted by: Sheila
I don’t know how to set thermostat schedule... help ...
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, October 1, 2021
Hi Sheila, thanks for sharing your post about Nest Thermostat. Weŕe sorry to hear that you’re having challenges setting up your schedule.
The following steps below will help you with the schedule:
Create your customer temperature presets:
- Go to thermostat settings > Temperature preference> Temperature presets > Create custom temperature.
After creating your preferred temperature, you can now create your schedule.
Create a new schedule:
- Settings > Schedules > Add > Select your custom temperature preset > select time > Add to event > done.
Your feedback is important to us, and we’re always here to help you. Feel free to contact our support team if you need further assistance. Here’s our support link: https://support.google.com/googlenest/gethelp
The following steps below will help you with the schedule:
Create your customer temperature presets:
- Go to thermostat settings > Temperature preference> Temperature presets > Create custom temperature.
After creating your preferred temperature, you can now create your schedule.
Create a new schedule:
- Settings > Schedules > Add > Select your custom temperature preset > select time > Add to event > done.
Your feedback is important to us, and we’re always here to help you. Feel free to contact our support team if you need further assistance. Here’s our support link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Like it
on October 2, 2021
Posted by: Mickey
I like the learning aspects as well as the being able to change the temperature anywhere in the world.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Great thermostat upgrade
on January 13, 2022
Posted by: Nate
Upgraded an old Mercury switch thermostat to a good nest. Makes it way easier to control the house temp when I'm there and away saving me money.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love the look!!
on December 22, 2020
Posted by: desop
from Overland Park, KS
Gender:Male
[This review was collected as part of a promotion.] I got the Google Nest Thermostat Programmable Smart Wi-Fi Thermostat for Home in the snow color. It works perfect with my other google home devices. I love the fact I can use one app for all of my devices. Easy to to install. You can adjust the temp anywhere in the house, at work or out of town.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
no good
on September 1, 2021
Posted by: rebe
dont buy this product is difficult to set up, waste to much time and money
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 4, 2021
Hi rebe, we appreciate your feedback about the Nest Thermostat and we’re sorry to learn of your difficult experience with the setup. This is not the kind of user experience we want you to have.
The Google Home app will guide you all the way through checking compatibility, installation, and setup. It will help you select all the right options for you and your home. Here’s the link that may help you get started with your Nest Thermostat: https://support.google.com/googlenest/answer/10125150
If you still need help with the setup or installation, or for any concerns around the performance and features of the thermostat, please let us know and we’d be happy to help you here: https://support.google.com/googlenest/gethelp
The Google Home app will guide you all the way through checking compatibility, installation, and setup. It will help you select all the right options for you and your home. Here’s the link that may help you get started with your Nest Thermostat: https://support.google.com/googlenest/answer/10125150
If you still need help with the setup or installation, or for any concerns around the performance and features of the thermostat, please let us know and we’d be happy to help you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC