Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Great purchase
on December 25, 2021
Posted by: Chris
This was a great purchase! Being able to control the thermostat from my cell is awesome.Installation was super easy
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
You can’t use on Nest app
on December 10, 2021
Posted by: Murat
Also a Google app is not good!!!!!On the thermostat it’s hard to use!!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 13, 2021
Hi Murat, thanks for sharing your feedback with us. We're sorry to hear about your disappointment with the Google Home app.
We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
Our support team would be happy to help you with your support concerns by reaching out to us here: https://support.google.com/googlenest/gethelp
We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
Our support team would be happy to help you with your support concerns by reaching out to us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Beautiful and smart!
on May 8, 2021
Posted by: Otto
I have two systems in my house, and the ability to set multiple daily schedules is easy, and seamless. I cannot wait to see the savings.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest thermostat
on May 18, 2021
Posted by: Matt P
Nest is pretty awesome. I can set the temp anywhere. It is easy to operate. It tells you how much heat/air you use daily, plus other nice features.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
OK thermostat
on June 28, 2021
Posted by: Steven P.
It works well, but the "schedule learning" feature is a mess. I finally called friends who have them and asked them what I was doing wrong and they both told me that they disable it completely because it just comes up with a schedule that doesn't actually work. Sorta Google Glass-like, not fully baked. The rest of the thermostat is great, though - the part that just lets you set a temperature over your WiFi. Simple.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, July 1, 2021
Hi Steven P, thanks for reaching out. We’re glad that you like the Nest Thermostat, and we're sorry to hear that you're an having issue with one of its features.
Since the preset schedule has been removed, you can always customize your schedule based on your preferences.
To create a schedule:
- Go to Google Home App > Settings > Schedules
- Create your temperature presets - go to temperature preference > temperature presets > create customer
- Create a new schedule - Settings > Schedules > Add > Select temperature > Select Start time > Add to event > Done
If you need further assistance, you can reach out to our support team. We’d be more than happy to help. Here’s the link: https://support.google.com/googlenest/gethelp
Since the preset schedule has been removed, you can always customize your schedule based on your preferences.
To create a schedule:
- Go to Google Home App > Settings > Schedules
- Create your temperature presets - go to temperature preference > temperature presets > create customer
- Create a new schedule - Settings > Schedules > Add > Select temperature > Select Start time > Add to event > Done
If you need further assistance, you can reach out to our support team. We’d be more than happy to help. Here’s the link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Terrible product
on March 2, 2021
Posted by: Chris
Constantly gave error messages and would disconnect from WiFi daily. The slide touch is also very finicky.
No, I would not recommend this to a friend.
Response from Google LLCBy Harvey, Google Customer Care, March 4, 2021
Hi Chris,
Thanks for letting us know of what happened with your Nest thermostat. We can imagine your disappointment and we're sorry to hear of the connectivity issues as well as the errors you’re experiencing from the Nest Thermostat..
Please feel free to reach out to us in the following support link so that we can learn more about which Nest thermostat you have and what happened with it in order to help you as much as we can: https://support.google.com/googlenest/gethelp
Thanks for letting us know of what happened with your Nest thermostat. We can imagine your disappointment and we're sorry to hear of the connectivity issues as well as the errors you’re experiencing from the Nest Thermostat..
Please feel free to reach out to us in the following support link so that we can learn more about which Nest thermostat you have and what happened with it in order to help you as much as we can: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Superb
on January 20, 2022
Posted by: Sunny
Its just an awesome piece of hardware. It does what any thermostat do but the balue it brings with how it looks and is displays is just amazing. A must buy if ur looking to make ur living room look fancy. And if u dont have c wire. Just use your fan wire and plug it into c soxket and u will have no issues unless ur a person that likes to run fan only sometime.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
No longer integrates with Amazon Alexa
on March 3, 2021
Posted by: Dan M
It seems that Google took this out of the Nest application making it impossible to integrate with Amazon Alexa. Not good. It takes out half of the features.
No, I would not recommend this to a friend.
Response from Google LLCBy John, Google Customer Care, March 11, 2021
Hi Dan M,
We appreciate you for trying out the new Nest Thermostat and are sorry to hear it didn't meet your expectations.
The Nest Thermostat has been designed to be set up and controlled from a single app, Google Home app with ease. You can control the temperature in the app or with your voice.
Just like the previous Nest thermostat models, the new Nest Thermostat is also compatible with Amazon Alexa.
Please consider reaching out to us so we can guide you in integrating Amazon Alexa with your Nest Thermostat and do our best to help you out here: https://support.google.com/googlenest/gethelp
We appreciate you for trying out the new Nest Thermostat and are sorry to hear it didn't meet your expectations.
The Nest Thermostat has been designed to be set up and controlled from a single app, Google Home app with ease. You can control the temperature in the app or with your voice.
Just like the previous Nest thermostat models, the new Nest Thermostat is also compatible with Amazon Alexa.
Please consider reaching out to us so we can guide you in integrating Amazon Alexa with your Nest Thermostat and do our best to help you out here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC