Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
3
Requires C wire
on August 8, 2021
Posted by: RHODY
We have had an existing Nest Learning Thermostat for years, and love it (the original style, with rotating dial). We figured we may as well add another, for a different zone in the house. The new thermostat seems like it will do the trick, but isn't as nice as the original. The display is limited, and doesn't show the current weather, like the other one. We found that it wouldn't work with our system, and I had to install the C wire. (this wasn't required for the original). To change the temperature or adjust settings, you have to slide finger up and down on the right side cover of this unit, vs spinning dial and touching screen. If looking for a cheap replacement that you will be controlling from the app anyways, it's decent. If you will be manually adjusting, or lack a C wire, I suggest the better model.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, August 12, 2021
Hi RHODY, thanks for sharing your feedback. We appreciate you choosing Nest Thermostat to provide comfort in your home. We apologize that some of its features didn’t meet your expectations.
Though Nest thermostats would generally work without a common(C) wire, there are some systems that would require a C wire on the new Nest Thermostat like a heat only or cool only systems. You can visit this link to see all the types of system that requires to have a C wire: https://support.google.com/googlenest/answer/9246656
Your feedback goes a long way as we are always working to improve our products and services. If you need assistance, feel free to reach out to our support team anytime. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
Though Nest thermostats would generally work without a common(C) wire, there are some systems that would require a C wire on the new Nest Thermostat like a heat only or cool only systems. You can visit this link to see all the types of system that requires to have a C wire: https://support.google.com/googlenest/answer/9246656
Your feedback goes a long way as we are always working to improve our products and services. If you need assistance, feel free to reach out to our support team anytime. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
Disappointing model - features
on November 22, 2021
Posted by: Brian G
I am a big proponent of Nest products and the platform in general as I was an early adopter of the original Nest/Dropcam dating back to 2016 or so. I have since outfitted multiple homes with various Nest products, including thermostats, indoor cameras, outdoor cameras and smoke detectors; however, this particular model of thermostat is different from what I am used to. Mainly the new glass interface and lack of turn knob functionality has been replaced with swipe gestures, which are nuanced and confusing to operate. However, my biggest issue with this generation is that for some reason Google decided to not make it compatible with the Nest app but only with the Google Home app. So now I have a one-off product in a separate app from all of my others, which is annoying to say the least. I would not recommend this particular model and would urge potential buyer's to read the fine print around model compatibility!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 24, 2021
Hi Brian G, thanks for sharing your experience. We apologize if you’re unable to use the Nest app for your new Nest Thermostat.
Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our team is working on bringing full functionality to the Google Home app, so all of your other Nest devices can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.
Your patronage and satisfaction are what drives us to keep working on improving our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Our priority is giving our customers choice and making devices for every home, and we’re continuing to support the Nest App. New Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our team is working on bringing full functionality to the Google Home app, so all of your other Nest devices can be set up and controlled in one place. Also, using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices.
Your patronage and satisfaction are what drives us to keep working on improving our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
New thermostat
on March 11, 2021
Posted by: Sherry
I replaced my old thermostat with this Nest. I like that I can make changes from the app
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
It's great...when it doesn't disconnect from the wifi
on February 20, 2022
Posted by: giordi
A few times it disconnects from Wi-Fi for no apparent reason and following the troubleshooting info takes you down a rabbit hole.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, February 21, 2022
Hi giordi, thanks for letting us know about the issue. We´re sorry to hear that your Nest Thermostat disconnects from your Wi-Fi network. We appreciate that you tried to troubleshoot the issue. Here are some troubleshooting steps you can try to see if it might be helpful with the issue:
1. Restart your thermostat.
- Go to Settings > Reset > Restart.
2. Reset and check your home's Internet connection.
3. Reset your Nest thermostat's network settings.
- Go to Settings > Reset > Network settings > Choose Reset.
4. Check your router's firewall settings.
5. Check for possible sources of interference.
Feel free to contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
1. Restart your thermostat.
- Go to Settings > Reset > Restart.
2. Reset and check your home's Internet connection.
3. Reset your Nest thermostat's network settings.
- Go to Settings > Reset > Network settings > Choose Reset.
4. Check your router's firewall settings.
5. Check for possible sources of interference.
Feel free to contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Ok
on November 3, 2021
Posted by: Terri
Not really sure yet. Not used to the slow warm up. Trying to learn how to use it correctly. I think it will be good eventually.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent
on May 9, 2021
Posted by: Scottay
Excellent! Works as advertised. Very convenient to remotely adjust
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great features! Sleek design
on January 1, 2021
Posted by: Katiecoco
from Austin, TX
[This review was collected as part of a promotion.] I just upgraded from an original nest to this G2 model. The install was really simple, the physical part was fine. It was slight more difficult getting it to talk to the app, but overall pretty easy. Learning to control the dial by hand is a lot tricker than the original, but probably won’t take long to get good at it. If adjusting mode from heat, cool or fan or changing temperature using the app is really simple and fast. overall I highly recommend this smart thermostat. It works great. It has great features especially for adjusting controls when you’re not home or setting up patterns for heat and cool. This is a slick product. It’s beautiful on the wall. It works really well. You can’t go wrong! Get one!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great product
on March 13, 2022
Posted by: Richard
It took longer than expected to set it up. I had to hire an HVAC person to complete it. It has worked great since.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, March 14, 2022
Hi Richard, thanks for reaching out to our support team. We apologize for any inconvenience with the lengthy set up, causing you to hire a technician. If you need further assistance for any issue or support needs that may arise with you Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC