Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Average customer rating
3.9
(837 Reviews)
Rating breakdown 837 reviews
5 Stars
438
4 Stars
136
3 Stars
78
2 Stars
70
1 Star
115
66%of customers recommend this product.
(
547 out of
831)
Customer Reviews for Google - Refurbished Excellent - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Snow
Customer Rating
5
Nest Smart Thermostat
on January 7, 2022
Posted by: DuckyDucky
It is quite easy to install the Nest Smart Thermostat once you followed the instructions. But do remember to power off your furnace while connect the Nest wire. Made mistake and burned out the furnace fuse.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest thermostat
on July 6, 2021
Posted by: Joe R.
So far it’s really good. Love how simple it was to install, but it did take two times just to get WiFi connected but that nothing major. Solutions everywhere so easy to fix. Easy to set schedules and love how I can adjust when I’m away. It will take a little to learn your house on how to keep it cool. My thermostat is in hallway loft area so it took a little to learn how to keep temp correctly. No issues at all. Love the set up.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Beautful Design and Easy to Set Up!
on January 8, 2021
Posted by: jps42
from San Diego
Gender:Male
[This review was collected as part of a promotion.] This nest model has a great design and set up was easy. I didn't realize the front had a reflective coating, but nonetheless it still looks great and makes setting a schedule for heating (and cooling if you have it) very easy!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest
on January 18, 2022
Posted by: Kate
Installation wasn’t too hard, but the settings didn’t work with my unit. When the heat was on, the a/c unit outdoors would kick on.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 19, 2022
Hi Kate, thanks for taking the time to share your feedback. We regret to hear that your Nest Thermostat isn’t working as expected.
If you have a heatpump system, you can try changing the heatpump orientation of the Nest Thermostat. We also recommend using our online compatibility checker to ensure that your heating and cooling system is compatible. You can check it here: https://store.google.com/us/widget/compatibility/thermostat
We’re hoping that you will change your mind and give Nest Thermostat another chance to provide comfort in your home. For further assistance, please feel free to contact our support team again through this link: https://support.google.com/googlenest/gethelp
If you have a heatpump system, you can try changing the heatpump orientation of the Nest Thermostat. We also recommend using our online compatibility checker to ensure that your heating and cooling system is compatible. You can check it here: https://store.google.com/us/widget/compatibility/thermostat
We’re hoping that you will change your mind and give Nest Thermostat another chance to provide comfort in your home. For further assistance, please feel free to contact our support team again through this link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Google Nest
on November 29, 2021
Posted by: John G
Install was easy and so was the app setup. I’ve been able to connect to both, Google Home and Amazon Alexa. Since I have a mix of devices in my home, this is incredibly convenient.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
It does what it says
on January 19, 2022
Posted by: Dave
Controls temp, easy to install, works great with Google Home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Love it but...
on March 14, 2021
Posted by: Jesutz
Great other than my home mini speaker sometimes says that it cant connect to the nest thermostat at this time
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
simple!
on May 6, 2021
Posted by: Adam
Ridiculously simple to set up and use...gonna wind up saving money for sure!
I would recommend this to a friend!
Written by a customer while visiting Google LLC